ANITA MARIE HERNANDEZ
El Paso,TX
Summary
Performance-oriented sales professional offering exceptional record of achievement with 20+ years in sales. Highly organized and motivated with ability to drive business growth, develop exceptional relationships with key decision makers and increase productivity. Skilled in customer service and problem solving while driving revenue and sales. Experienced in coordinating activities with various departments to achieve strategic objectives. Strong work ethic, extremely organized, and great time management.
Overview
31
31
years of professional experience
Work History
Speciality Diagnostic Account Excecutive
Quest Diagnostics, Inc
01.2023 - Current
- Specialize in hunting for NEW business in the areas of Drug Monitoring and Advance IDI testing
- Build and strengthen relationships with new and existing accounts to drive revenue growth.
- Managed sales cycle on monthly basis in Southwest Texas and New Mexico
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Collaborate with IT to assist clients with EMR and Quanum needs
- Leveraged sales strategies to develop pipeline and increase profitability.
- Meet and exceed goals to achieve standards and expectations.
- Stay up-to-date on emerging industry and product standards and trends to revitalize accounts.
Physician Account Executive
Quest Diagnostics, Inc
01.2017 - 01.2023
- Build relationships with customers to establish long-term business growth.
- Achieve sales goals and develop relationships with targets in order to secure new customer relationships.
- Upsell clients in IDI, CVD & Metabolic, PDM, WH
- Collaborate with IAM and CSS to resolve problems with customers to maintain relationships and increase existing customer base
- Exceeded sales quotas last 3 years and increased profitability through effective sales strategy with pre-call planning and consistent follow-up
- Identified prospects' needs and developed appropriate responses and information on products and services.
- Received COVID response bonus for performance in 2020
- Q3 Winner in Southwest Stampede Sales Contest for selling key franchise tests (Cardio and IDI)
Sales Manager
Service Corporation International
06.2015 - 01.2017
- Recognized as Sales Manager of Year 2016
- Quarter 4 2016– 165% to quota
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached Family Service Counselors (FSC) in successful selling methods and encouraged cross-selling (funeral and cemetery) to drive revenue.
- Identified, hired and trained highly-qualified counselors by teaching best practices, procedures and sales strategies.
- Supervised sales team of 11 people, stepping in to support employees and deliver smooth sales processes for customers.
- Held weekly meetings with FSC's to identify techniques to overcome sales obstacles and increase sales.
Family Service Counselor
Service Corporation International
10.2013 - 06.2015
- Recognized as FSC (Family Service Counselor) Rookie of The Year 2013
- Achieved Elite Status 2014 – exceeding quota 130% or more for 6 months in a row
- Assisted families by helping them make decisions about planning of their Funeral Services and Cemetery Property needs in advance of their time of need
- Coordinated paperwork and required records to meet all business and legal requirements.
- Helped clients select caskets, markers and memorial options.
- Create meaningful ways to pay tribute to a loved one; be compassionate and understand each life is truly unique
- Supported families on day of interment to resolve any problems and answer questions.
- Establish relationships with businesses to form affiliation and give group presentation for funeral and cemetery needs
Independent Insurance Agent
Independent Work
01.2008 - 10.2013
- Developed relationship with project manager of physician recruiting; focused on new physician practices
- Responded to customer calls swiftly to resolve issues and answer questions.
- Sold life and supplemental insurance products to individuals and affinity groups using consultative selling techniques. E
- Assist in file compliance for State and FINRA regulators
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Independent Loan Officer
Professional Mortgage Group
01.2002 - 12.2007
- Performed purchases, refinance, cash out, and construction loans
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Network with multi-million dollar real estate professionals
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Network with financial planners, title companies, and home builders for referrals
- Closed average of 3 loans per month
District Sales Manager
Quest Diagnostic Laboratory
11.1996 - 03.2000
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales goals and initiatives on yearly basis
- Responsible for West Texas and Southern New Mexico territory
- Assisted sales team on developing target markets in th medical field
- Continually educated sales team on newly developed lab test
- Followed business plan closely to grow district numbers
- District always meet and exceeded sales goals
Account Manager
Quest Diagnostic Laboratory
08.1992 - 11.1996
- Developed and increased market share in El Paso, Lubbock, and Southern New Mexico territory by selling Quest Diagnostic's superior service and quality
- Set-up physician offices; educated doctors and nurses on lab tests, proper use of requisition, panels, ICD-9 coding, compliance, etc
- Maintained close relationships with physician, practice manager, and office staff
- Built and strengthened long-lasting client relationships by promptly addressing billing issues and service failures to enhance client satisfaction.
- Liaison between clients and various laboratory departments.
- Developed and maintained a regular call cycle for 200 plus physicians
- Exceeded sales quota in this position
- Attended extensive clinical and sales training at SJC
Education
Bachelor of Science - Allied Health
University of Texas
El Paso, Texas1991
Skills
- Establishing Strong customer relationships
- Excellent oral and communication skills
- Self-Starter
- Strong Microsoft office skills
- Interdepartmental Collaboration
- Quanum
- Medicare Limited Coverage
- Strong organizational skills
Timeline
Speciality Diagnostic Account Excecutive
Quest Diagnostics, Inc
01.2023 - Current
Physician Account Executive
Quest Diagnostics, Inc
01.2017 - 01.2023
Sales Manager
Service Corporation International
06.2015 - 01.2017
Family Service Counselor
Service Corporation International
10.2013 - 06.2015
Independent Insurance Agent
Independent Work
01.2008 - 10.2013
Independent Loan Officer
Professional Mortgage Group
01.2002 - 12.2007
District Sales Manager
Quest Diagnostic Laboratory
11.1996 - 03.2000
Account Manager
Quest Diagnostic Laboratory
08.1992 - 11.1996
Bachelor of Science - Allied Health
University of Texas