Anita Masih

• Prepare and cook a variety of lunch and dinner menu items in accordance with established recipes, food safety standards, and quality requirements.
• Operate grills, ovens, fryers, and other commercial kitchen equipment in a fast-paced food service environment.
• Prepare ingredients by washing, peeling, chopping, slicing, measuring, and assembling food items for daily meal service.
• Follow standardized recipes and portion-control procedures to ensure consistency, quality, and minimal food waste.
• Set up, replenish, and maintain salad bars, serving stations, and food preparation areas.
• Receive, inspect, and properly store food deliveries while maintaining inventory control and food safety requirements.
• Label, date, store, and rotate food products according to established sanitation and food handling procedures.
• Clean and sanitize kitchen equipment, utensils, workstations, and food preparation areas to maintain health and safety standards.

• Execute daily high-volume outbound calling to generate interest in
  resort vacation packages and timeshare presentations.
• Deliver persuasive sales pitches and tailor messaging to customer needs
  to maximize conversion rates.
• Educate prospective guests on package details, pricing, and theresort
  amenities while overcoming objections.
• Achieve and exceed sales quotas by consistently delivering strong closing
  performance.
• Maintain detailed records of customer interactions and follow-up tasks
  in the CRM platform.

• Provided customer service via telephone and at front desk, and maintained positive costumer relations.
• Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Created and managed project plans, timelines and budgets.
• Collected, arranged, and input information into database system.
• Trained volunteer staff on organizational mission and goals to help employees achieve success.
• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Represented organization positively and professionally.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
• Awarded Volunteer of the Quarter Andersen Air Force Base, Volunteer of the Quarter Guam, Volunteer of the Quarter Indo-Pacific.

• Provided check-in assistance, verified tickets and validity of documents, managed boarding procedures and offered customer support for domestic and international routes.
• Provided clear travel information, route updates, and guidance to ensure a smooth costumer experience.
• Delivered consistent, high-quality service aligned with company standards and safety protocols.
• Communicated with drivers and dispatch teams to coordinate operational needs.
• Handled costumer complaints and special requests calmly and effectively.
• Offered multilingual support to international travelers.
• Anticipated passenger needs and provided proactive assistance to enhance satisfaction.
• Delivered outstanding costumer service, representing the FlixBus brand with professionalism.