ANITA MCMILLIAN
Spartanburg,SC
Summary
Driven professional with extensive experience in healthcare and hospitality, notably at Rosecrest Retirement Community. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and food safety skills. Achieved significant improvements in meal service efficiency and guest relations through innovative menu development and effective team training. Organized Dining Room Attendant offering 7 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Personable Dining Room Attendant with 7 years of experience in customer-facing roles. Well-versed in food safety and industry best practices. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dietary aid position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Dietary Aide, Patient Dining Associate Aid.
Rosecrest Retirement Community
08.2016 - Current
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Managed time effectively to ensure all tasks were completed promptly during high-volume shifts.
- Monitored buffet stations for cleanliness and replenishment needs, ensuring an appealing presentation throughout meal periods.
- Demonstrated extensive knowledge of menu offerings, providing personalized recommendations to guests.
- Handled customer complaints promptly and professionally, resolving issues to maintain customer satisfaction.
Home Care Aide
CORPORATE CARE HEALTH CARE
01.2016 - 01.2017
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Warehouse Production Worker
BMG Music
11.2007 - 01.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
- Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC05.1984
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Patient Communication
- Food handling safety
- Sanitation Practices
- Food Safety
- Computer Skills
- Kitchen Equipment Operation
- Restaurant Experience
- Kitchen Operations
- Nutrition knowledge
- Allergen awareness
- Table Setting
- Food Preparation
- Nutrition
- Dietary modifications
- Food presentation
- Specialized meal preparation
- Food Delivery
- Meal Planning
- Cooking
- Therapeutic Diets
- Cooking techniques
- Kitchen Organization
- Multitasking
- Organizational Skills
- Safe Food Handling
- Sanitation Guidelines
Timeline
Dietary Aide, Patient Dining Associate Aid.
Rosecrest Retirement Community
08.2016 - Current
Home Care Aide
CORPORATE CARE HEALTH CARE
01.2016 - 01.2017
Warehouse Production Worker
BMG Music
11.2007 - 01.2011
High School Diploma -
Spartanburg High School
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