Anita Miles
Processing Manager
Corona,CA
Summary
Methodical Processing Manager maintains efficient workflow for sorting, processing and distribution work area and coordinates activities with Processing team. Trains and monitors work performance activities to promote efficient processes and optimize productivity. Leads by example and promotes culture of workplace safety and environmental protection to support improvement initiatives. Maintained workflow, product preparation and pre-production of Loan product by analyzing production reports. Excellent interpersonal skills, vigilant and good eyesight to detect process defects or abnormalities. Strong history of improving process efficiency and effectiveness to benefit company and employees. Processing Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience. Detailed Processing Manager with over 21 years of experience in change management, process improvement and efficiency within the Mortgage lending Industry. Innovated new processes and positive impacted profit margins, efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven Processing Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
22
22
years of professional experience
Work History
Purchase Processing Manager/Team Lead/Processor
Nationstar Mortgage LLC dba Mr. Cooper
Lake Forest, CA
08.2012 - Current
- 21+ years in the Mortgage Industry, including 10 years specializing in Purchase.
- Successfully hired and trained a high-performing Purchase Processing team and their assistants.
- As one of five managers, I successfully Managed a team of 15 Loan Processors and 5 Processing Assistants.
- Lead the team to be the number one Processing team in Purchase for 2020-2024.
- Worked with our training department to develop all the training for new hires in Purchase for processors and processing assistants.
- Made 50 videos for new hires and existing team members for the training department to post on internal website for all team members in Purchase and Refinance, to reference on “how to” for anything they may be struggling with.
- Managed a team pipeline of 400 Purchase loans while maintaining a 100% Close on Time for all Purchase loans.
- Developed training material for processing assistants to help them increase their knowledge for success in their role and for future opportunities as Loan Processors.
- Streamlined submission procedure to underwriting and funding department by processing loans monthly to see what struggles my team was going through in these areas.
- Developed Excel spreadsheets for reporting and data tracking of loan movement and stats on each processor.
- Worked closely with my Processing Team Lead to make sure we were on the same page with each team member and tackled any potential issues and maximized our time to be more efficient to not be working on the same thing to achieve greater success.
- Conducted random reviews on loan submissions to underwriting and funding to confirm quality submission and to identify areas of improvement and training opportunities.
- Reduced final approval kickbacks in underwriting from 64% to 9%.
- Reduced funding kickbacks from 78% to 3%.
- Hiring and On-boarding of 1-5 candidates per week.
- Performed Pipeline reviews with each team member weekly to ensure on time closings and to minimize customer escalations by getting in front of any issues before they could escalate further.
- Consistently recognized as the top Closing Coordinator on the Purchase Team from 8/2012 to 3/2015
- Significantly reduced customer escalations, enhancing client satisfaction.
Processor
Previous Mortgage Companies
, CA
02.2002 - 08.2012
Education
High School Diploma -
Katella High School
Anaheim, CA06.1986
Skills
- Loan Processing
- Underwriting
- Compliance
- Mortgage Regulations
- Customer Service
- Pipeline Management
- Risk Assessment
- Escalation Resolution
- Staff Training and Development
- Performance Analysis
- Team Leadership
- Quality Assurance
- Real Estate Transactions
- Workflow Optimization
- Title Review
- Documentation Management
- Financial Analysis
- Workforce Management
- Business Administration
- Staff Development
- Expense Tracking
- Policy Implementation
- Operations Management
- Financial Management
- Contract Management
- Performance Management
- Strategic Planning
- Business Development
- Expectation Setting
- Key Performance Indicators
- Project Management
- Performance Evaluations
- Schedule Preparation
- Customer Relationship Management (CRM)
- Budget Control
- Sales Techniques
- Verbal and Written Communication
- Complex Problem-Solving
- Staff Management
- Time Management
Licenses
- 0F74932, Health, Life, and Property & Causality Licensure
- CA - DFPI1468379, DFPI Mortgage Loan Origination License
- 1468379, Missouri Mortgage Loan Origination License
- MLO-66791VA, Virginia Mortgage Loan Origination License
- 49952, Iowa Mortgage Loan Origination License
Timeline
Purchase Processing Manager/Team Lead/Processor
Nationstar Mortgage LLC dba Mr. Cooper
08.2012 - Current
Processor
Previous Mortgage Companies
02.2002 - 08.2012
High School Diploma -
Katella High School
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