Anita Morris
West Long Branch
Summary
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
18
18
years of professional experience
Work History
HMH At Home Liaison
Hackensack Meridian Health
04.2024 - Current
- Relationship Building and Referral Management: Develop and maintain strong relationships with hospitals, physicians, case managers, social workers, and other healthcare professionals to generate referrals for home health services
- Patient Assessment and Education: Meet with patients and their families to assess their home care needs and educate them on the types of services available through HMH, explaining the benefits of home care and facilitating the transition process
- Care Coordination: Collaborate with healthcare teams (including doctors, therapy staff, and social workers) to understand patient needs and coordinate appropriate home care services, ensuring continuity of care.
- Information Gathering and Documentation: Gather necessary patient information from external facilities and assist with required documentation, including face-to-face forms and authorizations for services
- Durable Medical Equipment (DME) Coordination: Deliver DME and instruct patients and families on its proper use.
- Problem Solving and Support: Address and resolve issues that may arise between patients, families, and referral sources, ensuring patient satisfaction and positive relationships
Home Health Advisor
Hackensack Meridian Home Health Services
12.2021 - 04.2024
- Experienced with EPIC and Allscripts
- Responsible for processing intake referrals.
- Verify patient eligibility
- Obtaining all documentation to support billing.
- Contact benefit provider to gather policy benefits.
- Contact insurance companies to verify coverage and obtain authorization and verification for patient insurance in a timely manner.
- Enter required information into appropriate system accurately and assure clean claims for timely reimbursement.
- Answer incoming telephone calls.
- Assist with outside referrals, if organization is unable to accommodate referral request, provide information to referral sources regarding programs and services available to meet needs.
- Demonstrate adherence to intake process for each referral from start to hand off to operations for scheduling.
- Takes ownership to ensure that delivery of services meet customer and referral source expectations.
Administrative Assistant
CPC Behavioral Healthcare
08.2020 - 12.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Long Term Instructional Assistant
Cambridge Park Preschool
09.2017 - 08.2020
- Engaged with special education students regularly while identifying the needs of disabled students
- Facilitated in assisting teachers and students by delivering effective instructions
- Successfully adapted towards any situation according to the scenario
- Delivered teaching sessions from one class to another as per requirement and schedule.
Server
Remington's Restaurant
01.2016 - 01.2019
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operation.
F.O.H Manager
Carlos O' Connor Café Mexico
01.2008 - 01.2016
- Supervised approximately 15 workers as well as catering team in a Mexican restaurant
- Oversaw various management aspects such as recruiting, planning schedules with staff, and managing money and deposits
- Ensured timely opening and closing of restaurant along with social media marketing and maintaining strong relations with clients
- Headed kitchen staff and inventory regulation to streamline day-to-day activities
- Attended town events to promote business image.
Education
B.A /Dual Major - Elementary Ed. And Psychology: K-6
Georgian Ct University
Lakewood, NJ12.2009
Certificate - Event Management and Design
Rutgers University
Teacher of Students with Disabilities - undefined
Georgian Court University
Lakewood, NJ12.2009
Skills
- Team collaboration
- Collaborative relationships
- Issue resolution
- Proficient in Epic
- Community outreach
- Multitasking Abilities
- Relationship building
- Decision-making
Timeline
HMH At Home Liaison
Hackensack Meridian Health
04.2024 - Current
Home Health Advisor
Hackensack Meridian Home Health Services
12.2021 - 04.2024
Administrative Assistant
CPC Behavioral Healthcare
08.2020 - 12.2021
Long Term Instructional Assistant
Cambridge Park Preschool
09.2017 - 08.2020
Server
Remington's Restaurant
01.2016 - 01.2019
F.O.H Manager
Carlos O' Connor Café Mexico
01.2008 - 01.2016
Certificate - Event Management and Design
Rutgers University
Teacher of Students with Disabilities - undefined
Georgian Court University
B.A /Dual Major - Elementary Ed. And Psychology: K-6
Georgian Ct University
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