Anita Naik
Ex-Banker
Katy,TX
Summary
Customer relationship Manager with 13 years of experience in Indian Banking, with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Knowledgeable in tackling issues and concerns with poise. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
The Saraswat Co Op Bank Ltd
02.2008 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Cash Teller operations at Branch level.
- Marketing of Mutual Funds and Insurance to the customers
- Selling of the Bank products such as Marketing and opening of Saving account,current account,loan processing ,demat accounts,daily routine operations.
- Preparation of MIS reports.
Education
Certified Credit Research Analyst (CCRA) - Credit Management
Equalifi (erstwhile AIWMI)
Mumbai,india03.2021
Master Of Business Administration - Operations Management
ICFAI Distance Education
India01.2018
Skills
- Client Relations and Retention
- Cash Handling
- Staff Management
- MS Office Expertise
- Customer Service
- Sales Expertise
- Microsoft Excel
- Customer Relations
Timeline
Customer Service Manager
The Saraswat Co Op Bank Ltd
02.2008 - 07.2021
Certified Credit Research Analyst (CCRA) - Credit Management
Equalifi (erstwhile AIWMI)
Master Of Business Administration - Operations Management
ICFAI Distance Education
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