Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anita Nava

Dallas,TX

Summary

Skilled in device testing and soldering, I enhanced customer satisfaction and reduced malfunction rates at Bhom Tech. My troubleshooting and effective communication skills, coupled with a keen attention to detail, led to expedited problem resolutions. Demonstrated proficiency in multitasking and quality control, ensuring timely and accurate cell phone refurbishments.

Overview

13
13
years of professional experience

Work History

Cell Phone Testing and Cleaning

Bhom Tech
05.2024 - 09.2024
  • De-soldered and re-soldered connections between parts and motherboard.
  • Developed troubleshooting guides for common cell phone issues, expediting diagnosis process for technicians.
  • Stayed current on industry trends and emerging technologies to better assist customers with device issues.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
  • Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Installed new operating systems in Type and Type devices.
  • Maintained a clean and organized workspace, leading to increased efficiency and productivity.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
  • Reduced device malfunction rates by performing regular maintenance checks on clients'' cellphones.
  • Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.

Refurbishing Cell Phones

DallasCell Phone LTD
11.2014 - 09.2017

Process Associate

PSSI Technology
03.2012 - 09.2014

Education

GED -

Robstown High School
Robstown, TX

Skills

  • Screen Replacement
  • Troubleshooting skills
  • Battery Replacement
  • Operating System Knowledge
  • Soldering skills
  • Quality Control
  • Device Testing
  • Camera testing
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Network Troubleshooting
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Computer Literacy
  • Equipment Assembly

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Cell Phone Testing and Cleaning

Bhom Tech
05.2024 - 09.2024

Refurbishing Cell Phones

DallasCell Phone LTD
11.2014 - 09.2017

Process Associate

PSSI Technology
03.2012 - 09.2014

GED -

Robstown High School
Anita Nava