Anita Navarro Adkins
Austin,TX
Summary
Practical Clinical Supervisor with more than 25 years of experience and background in Healthcare Management. Focused on developing teams' clinical knowledge, decision-making skills and performance standards. Highly skilled and enthusiastic medical professional with hands on experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Lead Certified Medical Assistant
Central Texas Rheumatology Associates
12.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Operations Manager
Family Care Health Center
09.2013 - 01.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Reviewed operational policies and recommended solutions and change to medical director.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Monitored Call Center providing patients with excellent customer service.
- Employee annual reviews/ merit increase.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Education
Bachelor of Science - Healthcare Management
Brown Mackie College
Fenton,MO02-2017
Certified Medical Assistant - Medical Assistant
Concorde Career Inst.
Kansas City, MO10-1999
Associate of Arts - Licensed Practical Nurse
Lutheran School of Nursing
Saint Louis, MO 05-1994
Skills
- CMS Compliance
- OSHA Compliance
- TeleHealth Medicine
- Addiction Recovery
- Spanish Speaking
- Knowledge of EMR systems
- CPR certified
- Call Center
- Payroll, Employee Benefits
- Referrals/ Prior Authorizations
- FMLA/ Leave of Absence
Timeline
Lead Certified Medical Assistant
Central Texas Rheumatology Associates
12.2022 - Current
Operations Manager
Family Care Health Center
09.2013 - 01.2020
Bachelor of Science - Healthcare Management
Brown Mackie College
Certified Medical Assistant - Medical Assistant
Concorde Career Inst.
Associate of Arts - Licensed Practical Nurse
Lutheran School of Nursing
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