Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anita Neil

Hollis,NY

Summary

Experienced professional focused on meeting or exceeding objectives seeking Talent Acquisition Specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Experience in fast-paced environments, utilizing excellent business acumen, empathetic leadership, collaborative, and customer service/candidate experience skills. Valued business partner and respected for genuine and personable disposition, as well as the ability to build long-lasting relationships and creatively solve problems.


Overview

9
9
years of professional experience

Work History

Talent Acquisition and Learning Partner

Nestle
02.2020 - Current
  • Partner with HRBP and functional leadership to set and implement recruiting strategies to meet business needs of organization including early careers/university recruitment.
  • Manage full life cycle recruiting process from requisition posting through to sourcing and offer acceptance.
  • Conduct in-depth intake meetings with stakeholders to ensure alignment on position vacancies and candidate profiles including key skill sets/markers, also establishing clarity on roles and responsibilities.
  • Illustrate and cascade recruiting timelines, setting expectations around process of recruitment
  • Evaluate resumes, interview and present qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Source and screen candidates for generating demand, administrative and distribution roles and worked with hiring managers to coordinate interviews, offers and onboarding.
  • Develop communication and leverage talent acquisition tools, resources and campaigns to source and attract top talent internally and externally.
  • Efficiently deliver recruiting process excellence by adhering to internal policies and procedures, accurately tracking candidate and requisition activity in applicant tracking system and ensuring compliance and legal requirements are met.
  • Establish and design functional orientation and onboarding plans for new hires, including accompanying ‘Welcome’ tokens, documentation, benefits awareness and policies.
  • Lead multipart projects and assignments from inception to completion as business needs.
  • Lead talent review and performance management discussions and to build strong functional teams.
  • Optimize succession planning strategies by proactively developing internal successors through talent and performance management.
  • Conduct training needs analyses of organization to determine needs or skills gaps to close through tailored learning and development plans.

TEFL Teacher

Education First EF
06.2017 - Current
  • Educate students in basics of English grammar and conversational speaking.
  • Prepare learning solutions and deliver an exceptional learning experience in private and group lessons.
  • Motivate and encourage students through positive reinforcement, observe and evaluate performance, and learning agility.
  • Build rapport and create an engaging atmosphere conducive to learning, simultaneously ensuring exit survey score KPI is met.

Quality Assurance Analyst

Great HealthWorks
06.2015 - 03.2017
  • Coached performance advisors on how to motivate and reward their team of agents.
  • Submitted recommendations towards process improvement and product knowledge training.
  • Prepared, reviewed, and processed correspondence as needed, submitting reports reflecting work completed and areas of opportunity.
  • Facilitated weekly calibration sessions in order to stay up to date on changing policies.
  • Audited over 50 calls through assigned call management systems in order to ensure compliance with organizational policies and procedures.

Customer Service/ Telemarketing Specialist

Digicel Group Telecommunications
09.2013 - 04.2015
  • Performed excellent customer service and technical support via live chat, inbound calls and email, resulting in 98% customer satisfaction via issue resolution surveys.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Recorded and updated customer information in salesforce CRM tool, annotating in detail, each customer query for visibility/future reference.
  • Increased conversion/sales by monitored website traffic through Google analytics and recommended campaign plans.
  • Trained and mentored new customer service agents/ telemarketers on best practices, communication strategies and performance standards to build rapport with customers.

Education

Masters - Business Management

University of The West Indies
Mona, Jamaica
09.2020

Bachelor of Science Management - Marketing

University of The West Indies
Mona, Jamaica
08.2016

Associate Degree - Business Studies

Brown’s Town Community College
Brown's Town, St. Ann
09.2010

Skills

  • Coaching and Mentoring
  • Talent Acquisition
  • Recruitment
  • Scheduling
  • Calendar Management
  • Behavioral Interviewing
  • Assessment and Selection
  • Total Rewards
  • Talent Management
  • Performance Management
  • Employee Communications
  • Succession Planning
  • Exit Interviews and Processes
  • Employee Recognition
  • Process Improvement
  • Project Management
  • Microsoft Office
  • Power BI
  • Qualtrics Survey Design
  • Recruitment Management Systems
  • SharePoint Design
  • SAP

Accomplishments

  • Reduced time to fill days as a result of strategic succession planning and maintaining a repository of talented external marketing leaders.
  • Achieved hiring success of 5 interns in SAP in an hour by collating and organizing relevant contract details to input and fast track.
  • Designed and deployed an incentive program to drive eBusiness Academy certifications in generating demand. This strategy resulted in certifications increasing from 19.08% to 45.92% in sales and marketing.
  • Led a team of 5 managers to support in the project to revamp the company's employee handbook.
  • Contributed to an 8% increase in the Culture Index from 87% to 95% in H2 2020.
  • Recognition/Award for Most Innovative HR Partner in May 2021.
  • Developed and executed Nestlé Jamaica’s first 10K Steps Challenge in 2020 to improve work-from-home life balance with the advent of COVID-19. I promoted wellness as part of the ADC Healthy Lives Initiative in conjunction with the Employee Assistance Program. It is now an annual event with over twenty-one million steps recorded in summer 2021.
  • Spearheaded organization-wide food handlers’ permit recertification with 81% participation, a value-added exercise.
  • Nestlé Needs YOUth Ambassador 2020-2022.
  • Nestlé Needs YOUth NOW Summit Leader.

Timeline

Talent Acquisition and Learning Partner

Nestle
02.2020 - Current

TEFL Teacher

Education First EF
06.2017 - Current

Quality Assurance Analyst

Great HealthWorks
06.2015 - 03.2017

Customer Service/ Telemarketing Specialist

Digicel Group Telecommunications
09.2013 - 04.2015

Masters - Business Management

University of The West Indies

Bachelor of Science Management - Marketing

University of The West Indies

Associate Degree - Business Studies

Brown’s Town Community College

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Anita Neil