Anita Njeri
Palm Desert,CA
Summary
-Hardworking and punctual personal shopper who works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Commended for Honesty, hard work and positive attitude.
-Highly-motivated Airline employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
-Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
Palm Springs
08.2022 - Current
- Customer-focused Instacart Shopper with 2 years of personal shopping experience, including in-store product selection and delivery
- Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business
- Committed to selecting and delivering exact products customer needs, on time and in perfect condition.
Supervisor Security Officer
Allied Universal
Indian Wells
05.2022 - 07.2023
- Supervise day to day operations of assigned shift
- Reconcile security logs against shift responsibilities and patrols
- Review C shift incident reports prior to submitting to manager and coordinate preliminary investigations
- Communicate clearly and effectively with clients and colleagues (both verbal and written)
- Handle typical and crisis situations both efficiently and effectively
- Successfully execute my post orders including enforcement of client and company policies, rules and regulations.
TDY (Cross Utilized Customer Service Agent)
United Ground Express
Palm Springs
05.2018 - 02.2020
- (Cross Trained) Lead agent highly knowledgeable in customer service, baggage services, ramp services and station operations in an airport
- Worked at 6 airports across the US training airline workers and assisting stations with their day to day operations such as flight operations, communicating with the captain on arrival times/delays, teaching agents how to rebook passengers effectively, diffusing uncomfortable situations involving passengers, soliciting passengers to voluntarily give up their seat in overbooked situations, bringing in the flights, unloading them and making sure to get the bags to the passengers on time always
- Got the flights out on time and turned in pre/post flight paperwork
- Organized teams within each other to build structure and discipline for inbound and outbound flights to maintain a daily goal of on time flights.
Customer Service Agent
United Ground Express
Palm Springs
09.2017 - 05.2019
- Ticket counter and Gate Duties: Checked in customers and baggage
- Safely and efficiently managed aircraft arrivals and departures
- Customer care resolution
- Board flights on time
- Baggage service: Located displaced checked baggage
- Made necessary arrangements to reunite customers with their baggage
- Ramp Service and Cargo Handling: Cleaned aircraft interiors, including lavatories
- Operated ground service and mechanical equipment
- Climbed, bent, worked in tight spaces and continuously lifted up to 70 pounds
- Loaded, unloaded and transferred baggage, cargo and mail on and off the aircraft
- Read and interpreted aircraft load sheets, baggage tags and cargo labels in accordance with UGE and FAA regulations and policies.
Membership Sales and Marketing Associate
Sam's Club
Palm Desert
09.2013 - 07.2017
- Greeted and welcomed new members to the club
- Signed up new memberships, also club credit cards and explained the benefits of being a club member
- Collected bill payments, answered and transferred calls
- Recommended, selected and helped locate and obtain out of stock products based on customers' requests
- Successfully acquired an average of new memberships and customers per month, generating growth in revenue
- Increased daily sales and maintained those numbers by furthering brand loyalty with customers
- Built long-term customer relationships to generate a loyal clientele for the club.
Cashier and Inventory Stock Room Associate
Sam's Club
Palm Desert
09.2013 - 08.2015
- Used POS system to complete sales
- Communicated with vendors regarding back order availability, future inventory, and all special orders
- Restocked inventory
- Bagged, boxed, or gift-wrapped sold merchandise per customers' request
- Steamed, tagged, and labeled all incoming merchandise.
Education
Associate in Business & Communications -
College of the Desert
05.2016
High school diploma or GED -
Cathedral City High School
06.2013
Skills
- Forex Trader
- Fluent in English, Swahili, Kikuyu
- Observant nature leading to prevention of conflicts all together
- Adapt easily to new work environments
- Ability to work efficiently as part of a team
- Solid time management skills with proven ability to function well under pressure
- Great attention to detail along with ability to follow given instructions
- Food Industry
- POS
- Public Relations
- Marketing
- Load & Unload
- Social Media Management
- Driving
- Sales
- Security
- Surveillance
- Cash register
- Customer Service
- Cash handling
- Customer service
- Restaurant experience
- Attention to Detail
- Flexible Schedule
- Relationship Building
Certification
- Guard Card
- CPR Certification
Assessments
- Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
- Front desk agent (hotel), Proficient, 05/01/22, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Customer focus & orientation, Proficient, 05/01/22, Responding to customer situations with sensitivity
Languages
Swahili
Accomplishments
- Promoted to Iead Agent at Palm Springs International Airport due to ability to be able to handle high stress environment and thrive while assisting customers in rebooking their missed flights, lost baggage or hotel reservations.
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
References
References available upon request.
Timeline
Instacart Shopper
Instacart
08.2022 - Current
Supervisor Security Officer
Allied Universal
05.2022 - 07.2023
TDY (Cross Utilized Customer Service Agent)
United Ground Express
05.2018 - 02.2020
Customer Service Agent
United Ground Express
09.2017 - 05.2019
Membership Sales and Marketing Associate
Sam's Club
09.2013 - 07.2017
Cashier and Inventory Stock Room Associate
Sam's Club
09.2013 - 08.2015
Associate in Business & Communications -
College of the Desert
High school diploma or GED -
Cathedral City High School