Anita Opoku
Fairfield
Summary
Dynamic Branch Operations Officer with a proven track record at Best Point Savings and Loans, excelling in operational risk assessment and customer service. Adept at training teams and enhancing service delivery, I leverage strong communication skills to foster collaboration and drive performance improvements in banking operations. Supervised a team of 15 employees, increasing operational efficiency by 80%.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Operations Officer
Best Point Savings and Loans
08.2015 - 05.2023
- Company Overview: Ghana
- Supervised the entire operational team, ensuring smooth branch operations and maintaining data integrity in customer accounts
- Managed daily operational tasks, including cash handling, vault management, and transaction processing
- Worked closely with management to resolve customer service issues, ensuring high-quality service delivery
- Ensured compliance with internal policies, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
- Trained and mentored new staff, fostering a collaborative and efficient work environment
- Ghana
Customer Service Officer
Best Point Savings and Loans
12.2013 - 08.2015
- Company Overview: Ghana
- Provided exceptional customer service, assisting clients with inquiries and account management
- Supported clients with various banking services, including fixed deposits, loans, and e-banking products
- Ensured timely processing of transactions and addressed customer complaints effectively, contributing to customer retention
- Collaborated with cross-functional teams to enhance customer experience and improve service offerings
- Ghana
Human Resource Personnel
Ghana Ports and Harbors Authority
09.2012 - 08.2013
- Company Overview: Ghana
- Provided support in the recruitment and training processes, ensuring smooth HR operations
- Assisted in planning and organizing training sessions, including coordinating facilitators and participants
- Managed internal communications and maintained records of training activities and employee development
- Ghana
Education
MSc - Engineering & Management
Coventry University
08.2024
BA - Industrial Arts
Kwame Nkrumah University of Science & Technology
08.2012
Skills
- Strong communication skills (verbal and written)
- Data entry and database management
- Proficient in MS Word, Excel, PowerPoint, and Outlook
- Project management and planning
- Office administration and customer service
- Time management and organizational skills
- Data analysis
- Customer service
- Regulatory compliance
- Effective communication
- Team building
- Team leadership
- Banking product sales
- Effective communication techniques
- Decision-making capacity
- Process improvement strategies
- Operational risk assessment
- Branch operations management
- Time management efficiency
- Risk management expertise
- Attention to detail
- Approachable
- Proficient in MS office
- Policy formulation
- Goals and performance
- Risk mitigation
References
Available upon request
Core Strengths
- Customer Service, Strong verbal and written communication skills developed through hands-on experience in client interactions, including handling inquiries via telephone, email, and direct mail. Adept at building and maintaining lasting client relationships.
- Digital Literacy, Proficient in digital tools, including laptops, tablets, smartphones, and desktops. Skilled in MS Office Suite (Word, Excel, PowerPoint, Outlook) and adaptable to proprietary software.
- Data Entry, Extensive experience in accurate data entry and database management, ensuring system integrity and data quality.
- Office Administration, Advanced knowledge of electronic office equipment, filing systems, and document management. Strong time management and organizational skills.
- Planning & Organization, Demonstrated ability to manage schedules, coordinate meetings, and oversee project deadlines, resulting in increased responsibility and trust from supervisors.
Affiliations
- Results driven administrative and customer service professional with over 7 years of experience in banking operations,compliance and customer care. Proficient at handling customer inquires,managing databases,and streamlinning office functions to improve workflow efficiency.
- Developed and Introduced a template for cheque book acquisition.
- Created and brought into existence a retrieval register that aided the company to keep track and monitor important documents.
Certification
- Certificate in customer services.
- Certificate in Basic Banking Operations
- Certificate in Project Management.
- Certificate in security and privacy controls for information systems and organizations.
- Certificate in assessing Security and Privacy Controls in Information Systems
and Organizations Introductory Course. - Certificate in Control Baselines for Information Systems and Organizations
Introductory Course. - Certificate in Risk Management Framework for Systems and Organizations
Introductory Course Version 2.0
Languages
English
Professional
References
References available upon request.
Timeline
Branch Operations Officer
Best Point Savings and Loans
08.2015 - 05.2023
Customer Service Officer
Best Point Savings and Loans
12.2013 - 08.2015
Human Resource Personnel
Ghana Ports and Harbors Authority
09.2012 - 08.2013
MSc - Engineering & Management
Coventry University
BA - Industrial Arts
Kwame Nkrumah University of Science & Technology
Similar Profiles
SAMUEL ASIEDUSAMUEL ASIEDU
Mobile Banker at Best Point Savings and LoansMobile Banker at Best Point Savings and Loans
FRANCIS COBBINAHFRANCIS COBBINAH
Branch Manager at Pan African Savings and Loans Co. LtdBranch Manager at Pan African Savings and Loans Co. Ltd
Ernest Adu AsareErnest Adu Asare
Mobile Banker at Bestpoint Savings and Loans Ltd.Mobile Banker at Bestpoint Savings and Loans Ltd.
Larry LuuLarry Luu
Joinery Workshop & 2-Pack Painting Assistant at KC2PACKJoinery Workshop & 2-Pack Painting Assistant at KC2PACK
Ryan WilkersonRyan Wilkerson
Seasonal Busperson at Captains CoveSeasonal Busperson at Captains Cove