Anita Ortez
Anchorage,AK
Summary
Energetic and attentive focused on delivering consistent performance by monitoring, training and motivating employees. Successful at mentoring less experienced newcomers and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results.
Overview
18
18
years of professional experience
Work History
Lead Supervisor
Assests, Inc
01.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over operations.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Trained personnel to develop new team leads for department needs.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed cash registers, processed customer payments, and accurately provided change
- Assisted in training new staff members in proper cash handling procedures, contributing to a cohesive and knowledgeable team.
- Financial Transactions
Housekeeping Manager
Swiss Chalet Fine Foods
06.2013 - 10.2016
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of [Number] housekeepers.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Worked with front desk to respond promptly to all guest requests.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Maintenance Supervisor
Saks Fifth Avenue Bal Harbour
02.2006 - 05.2012
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 13 employees and scheduled shifts.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Provided guidance to management regarding project bids for onsite improvements.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored product quality and communicated necessary improvements to site superintendent.
Housekeeping Supervisor
Gansevoort Hotel Miami
04.2007 - 08.2008
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
High School Diploma -
Maestro Gabriel
Nicaragua11.1978
Skills
- Team Instructions
- Collaborate Cross-Functionally
- Inmate Monitoring
- Portion Control
- Directing Team Members
- Goal Attainment
- Quality Control Programs
- Employee Relationships
- Employee Coaching and Mentoring
- Professional Telephone Etiquette
- Assessing Customer Needs
- Consumer Protection
- Accident Prevention
- Emergency Situations
- Plan Projects
- Maintaining Clean Work Areas
- Job Assignments
- Operational Efficiency and Safety
- Scheduling and Coordinating
- Site Safety Inspections
- Spanish Interpreting
- Performance Goals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Supervisor
Assests, Inc
01.2019 - Current
Housekeeping Manager
Swiss Chalet Fine Foods
06.2013 - 10.2016
Housekeeping Supervisor
Gansevoort Hotel Miami
04.2007 - 08.2008
Maintenance Supervisor
Saks Fifth Avenue Bal Harbour
02.2006 - 05.2012
High School Diploma -
Maestro Gabriel
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