Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita Rafael

Chesterfield,MO

Summary

Working in all facets of retail for 24plus years. Have worked in management , visual, shipping, inventory

control. Selling is a passion Enjoy interacting with the customers. Helping them find the perfect thing the clients are looking for or just giving advice. Enjoy working, flexible about hours to work. Will work when the hours are needed to best take care of the business. Very creative. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Specialists Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced specialist known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated Senior Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Selling specialist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Sales Associate

Neiman Marcus Stores
10.1999 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products. Selling specialist for Bottega Veneta
  • Trained in New York by Bottega
  • Bottega sent me to Regional conclave for Neiman Marcus to represent what a selling specialist should be.
  • Generated 1,000.000 plus in total handbags sales through out the department.

Selling at PGA 1992 Tournament

Bellerive Counrty Club
1992 - 1992
  • Volunteered To stock, sell , increase and performed task for members selections of there 1992 merchandise. Assisted in opening, closing of souvenir
  • tent. Eve t lasted for one week . This PGA Event was Extremely successful.

Education

High School Diploma -

Ladue
Ladue Mo
06.1966

Skills

  • Product Promotion
  • Microsoft Outlook
  • Cash Handling Accuracy
  • Adapt to Diverse Groups
  • Guest Relations
  • Multitasking Strengths
  • Verbal Communication
  • Stocking and Replenishing
  • Product and Service Sales
  • Customer Service
  • Money Handling
  • Cash Register Operation
  • Excellent People Skills
  • Sales Training
  • Order Supplies
  • Social Perceptiveness
  • Time Management
  • Sales Expertise
  • Sales Trends
  • Merchandise Receiving and Handling
  • Merchandise Display
  • Self-Checkout Assistance
  • Active Listening
  • Policy and Procedure Adherence
  • Engaging with Diverse Customers
  • Product Guidance
  • Hospitality and Accommodation
  • Sales Records Management
  • Cleaning Techniques
  • Gift Wrapping
  • Inventory Tracking
  • POS System Operations
  • Excellent Written and Verbal Communication
  • Shipment Processing
  • Merchandise Recommendations
  • Sales Forecasting
  • Exceeding Customer Expectations
  • Retail Metrics and Goals
  • Complex Problem-Solving
  • Special Orders
  • Dressing Room Assistance
  • Purchase Packaging
  • Returns and Exchanges
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Item Ticketing and Pricing
  • Sales and Marketing
  • Merchandising and Display
  • Fraud Detection
  • Teamwork and Collaboration
  • Strategic Planning
  • Flexible Hours
  • Available Nights, Weekends and Holidays
  • Suggestive Selling
  • Merchandising Proficiency
  • Facebook
  • Goal-Driven

Timeline

Sales Associate

Neiman Marcus Stores
10.1999 - 06.2023

Selling at PGA 1992 Tournament

Bellerive Counrty Club
1992 - 1992

High School Diploma -

Ladue
Anita Rafael