Anita Ramos
Fort Worth,TX
Summary
Dynamic Program Director with a proven track record at Steps to Elevate People, excelling in strategic planning and stakeholder engagement. Expert in budget management and staff training, fostering innovative solutions that enhance program outcomes. Committed to building strong community connections and delivering high-quality service through effective leadership and collaboration.
Overview
5
5
years of professional experience
Work History
Program Director of My Sister's Keeper
Steps to Elevate People
Fort Worth , Texas
08.2024 - Current
- Compiled reports on program outcomes for internal and external stakeholders.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Developed strategic plans to ensure successful program operations.
- Established relationships with key stakeholders to build trust in the organization's mission.
- Provided leadership in developing innovative approaches to meet program goals.
- Maintained communication with clients throughout their involvement in the program.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Directed staff training on technical aspects of programming activities.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Created and implemented new policies and procedures for the program.
- Organized and facilitated team meetings, workshops, and events.
- Collaborated with external partners to leverage resources for the program's success.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Provided mentorship and advice to students regarding academic, social, and personal issues.
- Promoted a safe learning environment by addressing any conflicts between students in a respectful manner.
- Engaged with students outside of class by organizing extracurricular activities like sports teams or clubs.
- Organized activities for students to build relationships, promote team building, and foster collaboration.
Co-Owner
JR3 Group, LLC
Fort Worth, Texas
01.2020 - Current
- Analyzed financial reports to identify areas of improvement in operations.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Ensured compliance with relevant laws, regulations and industry standards.
- Prepared detailed reports on sales performance metrics for senior management review.
- Built relationships with key stakeholders such as clients, partners, investors.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
- Managed financial operations, including budgeting, forecasting, and financial reporting to ensure fiscal health.
Education
Bachelor of Arts - Sociology
The University of Texas At Arlington
Arlington, TX05-2023
Skills
- Program management
- Budget management
- Staff training
- Quality assurance
- Stakeholder engagement
- Customer service
- Team leadership
- Communication skills
- Relationship building
- Differentiated instruction
- Customer service experience
- Innovation and creativity
- Conflict resolution
- Staff development
- Student counseling
- Strategic planning
- Policy implementation
- Student records management
- Program leadership
- Community outreach
Affiliations
- Family
- Traveling
- Gardening
- Volunteer work
- Reading
Timeline
Program Director of My Sister's Keeper
Steps to Elevate People
08.2024 - Current
Co-Owner
JR3 Group, LLC
01.2020 - Current
Bachelor of Arts - Sociology
The University of Texas At Arlington
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