Summary
Overview
Work History
Education
Skills
Clearance
References
Timeline
Generic

Anita Randall

Fort Washington,Maryland

Summary

Exceptionally organized individual with professional communication style and interpersonal relationship skills applying for an Administrative Assistant position with over 15 years of experience and 10 years of experience supporting Intelligence Community.

I'm an experienced individual with strong interpersonal, influencing, and time management skills; offering experience in Excel, Calendering Management, proficiency in MS Office tools, and ability to manage multiple projects simultaneously.

I also possess excellent interpersonal skills,record keeping, and technical skills to effectively operate and maintain office equipment.

Overview

12
12
years of professional experience

Work History

Travel /Training Coordinator

Assessment and Training Solutions Consulting Corp
Virginia Beach, VA
10.2019 - Current
  • Maintained records of all business trips taken by employees including flight times, hotel accommodations, rental cars.
  • Create vouchers and respond to all incoming emails, faxes, and calls.
  • Generate a daily application schedule, calendar management, escort visitors.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Collaborated with the accounting department on invoicing matters related to corporate travels.
  • Managed all necessary documentations such as visas and passports prior to departure dates.
  • Ensured compliance with company travel policies and regulations.
  • Responded promptly to inquiries from internal staff regarding airline ticketing issues or other changes in their itinerary.
  • Monitored changes in travel reservations and informed clients of any updates or adjustments.
  • Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
  • Acted as a liaison between employees and management to communicate training needs and outcomes.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Assisted with onboarding process for new employees including paperwork processing.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Engaged in continuous learning activities to improve knowledge of office management procedures and software applications.
  • Scheduled appointments for the General Manager and maintained an up-to-date calendar of events.
  • Compiled data for various projects and reports requested by the General Manager.
  • Created purchase orders as required by the organization's policies and procedures.

Call Center Operator

Leidos
1750 President St, VA
03.2019 - 10.2019
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Call clients and customers to inform them about the company's new products, services, and policies.
  • Greeted customers warmly upon answering incoming calls while maintaining professionalism at all times.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Maintained accurate records of all conversations with customers using the relevant software systems.
  • Ensured compliance with company policies regarding call center operations.
  • Worked independently while coordinating project work and support functions with other team members.
  • Supported various operating systems and server technologies.
  • Responded to customer emails in a timely manner.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained call logs and records of customer interactions and transactions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Performed data entry of customer contact information into computer database systems.
  • Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
  • Ensured compliance with all applicable federal regulations pertaining to telephone operations.
  • Generated weekly reports summarizing phone activity for management review.
  • Called clients to leave voicemail reminders of appointment date and time.
  • Took messages from callers and accurately relayed details to intended staff.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Entered information and updated client records following telephone interactions.
  • Provided feedback on process improvements based on observations from daily interactions with customers.

Administrative Processer

General Dynamics
1101 Sunset Hills Rd, VA
08.2018 - 03.2019
  • Create request cables for concurrence and other cable traffic for a cadre of over 70 staff and independent contractors; also track the status of incoming and outgoing cable traffic.
  • Responsible for creating daily program correspondence and reports.
  • Process passports, visa, and CAC card applications, generate EARRS and AVARS, training requests, and craft complex travel itineraries.
  • Monitored daily workflow to ensure deadlines were met for each stage of the process.
  • Ensured proper security measures were taken when handling sensitive customer data.
  • Coordinated with applicants to gather missing information or documents.
  • Organized and maintained filing systems, both electronically and manually.
  • Performed data entry duties to update client information in databases.
  • Maintained calendar of events and meetings for executive staff.
  • Assisted with scheduling of interviews and other related activities.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Developed work schedules according to workloads and covering priority tasks.

Adjudicator Officer

General Dynamics
1101 Sunset Hills Rd, VA
03.2017 - 08.2018
  • Managed Service Level Agreements (SLAs) on a day-to-day basis to track cost and provide financial status reporting.
  • Provide management and customer a Quarterly Project Review (QPR) of SLA status and activities.
  • Compile monthly stats, review, and revise periodically the SOP manual.
  • Shares information with the MH Branch (psychometrics) in the applicant scheduling process.
  • Maintained detailed records of proceedings, including transcripts, exhibits, and rulings.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
  • Provided support to other members of the medical staff, as needed.
  • Answered phone calls and emails promptly, providing requested information when possible.
  • Scanned, sorted, and entered paper files into a digital database.
  • Reviewed patient charts for accuracy and completeness.
  • Maintained a secure filing system for confidential documents.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Scanned and validated medical records for upload.
  • Pulled patient charts for upcoming appointments.
  • Reviewed medical records for completeness and accuracy, updating information as needed.
  • Scheduled appointments and updated calendars for medical staff based on patient records.
  • Pulled patient records and transferred information to appropriate parties.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Ordered and restocked supplies in line with budget limits and office needs.

Senior Assistant, Office/Program

General Dynamics
1101 Sunset Hill Rd., VA
10.2014 - 03.2017
  • Responsible for three executive officers' schedules, which requires close coordination.
  • Serve as the point of contact for the office and relay any messages, or disseminate any concerns throughout the office, based on defined priorities set by the executive officers.
  • Verified barcodes on incoming mail items before initiating the scan process.
  • Provided customer service support by responding promptly to inquiries from internal staff members regarding scanned documents.
  • Executed tasks according to established guidelines set forth by the management team.
  • Maintained records of scanned documents, including date, time, and document type.
  • Updated databases with accurate information regarding scanned content.
  • Ensured proper indexing of each document based on pre-defined criteria.
  • Generated weekly status reports on progress towards completion of projects.
  • Processed invoices related to events or meetings.
  • Scheduled and confirmed appointments.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Facilitated communication between cross-functional teams within the organization.
  • Generated purchase orders for new scanner hardware and software when necessary.
  • Maintained records of all scanned documents and corresponding metadata in a database system.
  • Collaborated with IT personnel to test new versions of scanner software before deployment.
  • Analyzed scan workloads to identify areas where efficiency can be improved.
  • Managed workflow queues within the scanning system according to established priorities.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
  • Conducted research and summarized findings for executive review, supporting decision-making processes.
  • Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
  • Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
  • Implemented new administrative systems and processes to improve office efficiency and workflow.
  • Delegated work to staff, setting priorities and goals.

Scanner

Edoc's
7799 Leesburg Pike, VA
08.2014 - 03.2015
  • Accurately copy data from the old system to the new system.
  • Maintain database by entering new and updated customer and account information.
  • Prepares source data for computer entry by compiling and sorting information.
  • Establishes entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies.
  • Developed procedures for securely destroying confidential information after it has been scanned into digital format.
  • Verified accuracy of scanned images to ensure quality control standards were met.
  • Scanned documents into digital format using a specialized document scanner.
  • Prepared documents for scanning by ensuring all staples and paper clips were removed.
  • Adjusted scanner settings as necessary depending on type of document being scanned.
  • Ensured compliance with HIPAA regulations regarding storage and transfer of sensitive patient information.
  • Maintained a log of all scanned documents with associated metadata, such as date, time, username, and more.
  • Classified documents into correct groups to avoid lost files or filing errors.
  • Managed document processes through scanning, filing, and transmitting while following all standard procedures.

Security Monitor

USIS
7799 Leesburg Pike #100, VA
06.2012 - 08.2014
  • Protect access to highly classified and sensitive equipment, technology, and information.
  • Rigorous adherence and understanding of security protocols is mandatory, as is a US Government security clearance.
  • Possess effective written and oral communication, interpersonal skills, and the ability to deal with all levels of personnel and the general public in a professional and effective manner.
  • Inspected buildings on a daily basis to ensure they are secure and free from hazards or threats.
  • Performed searches of personnel entering or exiting the premises, as required by protocol.
  • Responded quickly and effectively to all alarms, emergency situations, and calls for assistance.
  • Adhered strictly to established safety regulations while performing assigned duties.
  • Participated in training sessions related to safety protocols and operating procedures.
  • Provided customer service support to employees, visitors, and vendors.
  • Escorted individuals requiring personal protection, to provide safe transport to specified locations.

Education

Some College (No Degree) - Computer Science and Programming

Strayer University
Washington, DC

Computer Plus

CompTIA
On Line
09-2024

Skills

  • Record Management
  • Database Administration
  • Spreadsheets/Reports
  • Event Management
  • Calendaring
  • Front Desk Reception
  • Executive Support
  • Travel Coordination
  • Check scanner CR- 1801
  • Document scanner -Fujitsu ScanSnap
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • MS Publisher
  • Windows
  • Ultipro
  • Yardi
  • Kronos
  • Deltek
  • Sentinel
  • Hotel Accommodations
  • Documentation preparation
  • Travel Arrangements
  • Credit card payments
  • Exceptional customer service
  • Expense Reporting
  • Maintaining Client Records
  • Collaboration and Teamwork
  • Professionalism
  • Problem-solving abilities
  • Time Management
  • Interpersonal Skills
  • Employee Training

Clearance

TS/SCI LIFESTYLE SCOPE POLY

References

Reference Upon Request

Timeline

Travel /Training Coordinator

Assessment and Training Solutions Consulting Corp
10.2019 - Current

Call Center Operator

Leidos
03.2019 - 10.2019

Administrative Processer

General Dynamics
08.2018 - 03.2019

Adjudicator Officer

General Dynamics
03.2017 - 08.2018

Senior Assistant, Office/Program

General Dynamics
10.2014 - 03.2017

Scanner

Edoc's
08.2014 - 03.2015

Security Monitor

USIS
06.2012 - 08.2014

Some College (No Degree) - Computer Science and Programming

Strayer University

Computer Plus

CompTIA

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Anita Randall