Anita Raven
Grand Prairie,TX
Summary
Results-driven HR professional with extensive experience in onboarding and customer service, seeking to contribute expertise and strong communication skills to a dynamic organization. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Human Resource Assistant 3 - Onboarding Specialist
Northrop Grumman Corporation
Irving , TX
04.2022 - Current
- Initiate hire task for new hires, internal transfers, interns and rehires in Workday system to successfully onboard candidates in compliance with company policy
- Collaborate with internal resources and third parties to successfully onboard candidates
- Documentation overview of job requisitions recognizing discrepancies and promptly addressing for resolution
- Work with hiring managers & recruiters when errors occur on requisitions
- Facilitate communication & coordination between employees & management to keep all parties informed
- Track applicants onboarding process via WD -ensuring all documentation is accurate and stored in candidate tracking system (ServiceNow)
- Schedule manual drug screenings for new hires
- Entered approximately 4000 Relocations within 10 months
- Provided efficient and friendly service to applicants, new hires, and
internal employees, addressing questions with respect and willingness to help
- Maintained an outstanding attendance record
- Carried out day-to-day duties accurately and efficiently
Customer Service Representative 3
Northrop Grumman Corporation
Irving, TX
09.2016 - 03.2022
- Provided primary customer support to internal employee's and external customers - Via Phone, Email, Mail and Chat, and remedied issues quickly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used effective probing questions by asking open-ended questions to better understand problems and find appropriate solutions
- Processed and filed Degree documents-maintained organization throughout
- Processed PTO Donations for employees needing hours for medical reasons
- Worked with Document Management Systems (DMS) team processing documents received via email – (Creating 100 cases daily and assigning to appropriate departments within HRSC)
- Worked closely with NG Legal department – Sending NG Employee's personnel Files upon request
- Worked on Emergency Contact Center (ECC) team completing applications for employees affected by natural disasters, informed employees of approval or denial of applications
- Worked closely NG Employee Relations-Hardship team and Payroll team processing PTO Cash out request for employee's effected by natural disasters maintain detailed excel spreadsheets that were sent to Hardship team within strict deadline
- Communicated professionally and maintains positive working relationships with different departments such as Payroll, Timekeeping, Travel, NG Legal and IT and Security
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
Expedia -Client Coordinator
Expedia
Dallas, TX
05.2015 - 08.2016
- Scheduled meetings- interviews for North America hotel owners wanting to partner with Expedia and Hotels.com
- Trained new Hotel partners in learning how to set up their Expedia account
- Conducted research, gathered information from multiple sources and presented results to hotel partners for recommendations for lodging pricing
- Analyzed data records for hotel partners to ensure correct information was submitted to Expedia for new accounts
- Handled 200 hotel partner accounts with team of 5 (Answered Questions regarding Billing, accounts, yearly revenue inquiries; assisted in adding new amenities to Expedia Site for hotels)
Rehabilitation Aide
Neuro Skills
Irving, TX
04.2014 - 05.2015
- Deliver post-acute medical treatment, therapeutic rehabilitation for individuals recovering from acquired brain injuries
- Prepared patients for treatment and assisted therapists and office staff with caseload prioritization
- Transported patients using wheelchairs and assistive devices
- Performed light clerical duties and answered telephones
Education
Pending Associates Degree -
Dallas County Community College
Dallas, TX 01.2021 - Current
Skills
- Conflict management
- Organizational Development
- Self-Motivated
- Critical Thinking
- Interpersonal Communication
- Written Communication
- Human resources knowledge
- File and records management
- Training and mentoring
- Recruitment
- MS Office
- Dependable and Responsible
- Data Entry
- Planning and Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Human Resource Assistant 3 - Onboarding Specialist
Northrop Grumman Corporation
04.2022 - Current
Pending Associates Degree -
Dallas County Community College
01.2021 - Current
Customer Service Representative 3
Northrop Grumman Corporation
09.2016 - 03.2022
Expedia -Client Coordinator
Expedia
05.2015 - 08.2016
Rehabilitation Aide
Neuro Skills
04.2014 - 05.2015
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