Anita Rivera

• Reconciled accounts with large volume of transactions.
• Portfolio with national accounts (largest hospitals)
• Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
• Consistently performed at a high level and within one year I received a promotion due to hitting my goals. I met my 90+ debit, 365+ debit and 180+ credit goals.

• Entered client details and notes into system for interdepartmental access and review.
• Researched billing errors and discrepancies to initiate corrective action.
• Established relationships with customers to encourage payment of delinquent accounts.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Processed billing calls and answered questions from customers.
• Achieved individual results in reductions of 60+, 90+, 365+ and 180+ credits.
• Skilled at working independently and collaboratively in a team environment
• Managed time efficiently in order to complete all tasks within deadlines

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial.
• Advise customers of necessary actions and strategies for debt repayment.
• Record information about financial status of customers and status of collection effort.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by directing detailed issues to our internal departments correct and following up on resolution.
• Interface with other departments on issues related to customer invoicing and payments.
  

• Handled customer inquiries and suggestions courteously and professionally.
• Took inbound calls on dialer system
• Took orders for medical products, created RMAs on returned orders and processed quotes for sales reps to provide to hospitals on large capital orders for medical products

Resolve delinquent past due balances on auto loans. Work from a Magellan system/automated dialer making outbound calls and taking inbound calls. Assisting customer's with work out plans to bring account up to date. Using skip tracing tools such as credit bureau reports, internet, fast data, Xpm, etc... to locate our customer's when there isn't any good phone numbers. Negotiate arrangements with customers and use different resources to locate customers with outdated information. Meet individual and team goals on a monthly basis.

Resolve delinquent past due balances on auto loans. Work from a Magellan system /automated dialer making outbound calls and taking inbound calls. Assisting customer's with work out plans to bring account up to date. Using skip tracing tools such as credit Bureau reports, Internet, fast data, Xpm, etc to locate our customer's when there isn't any good phone numbers. Negotiate arrangements with customers and use different resources to locate customers with outdated information. Meet individual and team goals on a monthly basis.

Resolve customer complaints and billing disputes. Contact other departments within the company to reconcile disputed invoices on customer's accounts until accounts are resolved. Perform proper adjustments on customer's bills once resolution is completed. Assist in interviewing potential candidates for Account Coordinator position. Conduct training for new associates and coach existing employees for professional development and advancement. Respond to supervisor calls and negotiate billing discrepancies.

Took inbound directory assistant calls and provided customers with detailed information.