Anita Robertson
Coatesville,PA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Owner and Operator
AVIIVA Beauty, LLC
West Chester, PA
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Assistant Manager
Bold And Beautiful Salon, LLC
Thorndale, PA
03.2017 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Hairstylist
Bold And Beautiful Salon, LLC
Thorndale, PA
08.2010 - 06.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
Department Manager
Walmart
Parkesburg, PA
03.2014 - 09.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Picker Packer
CTDI - Communications Test Design
Coatesville, PA
09.2013 - 01.2014
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Education
Entrepreneurship
Wharton School of Business
OnlineCosmetology - Cosmetology
Empire Beauty School
Exton, PA02.2010
Diploma - General Studies
Coatesville Area Senior High School
Coatesville, PA06.1998
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Strategic Planning
- Business Administration
- Consulting
- Sales Leadership
- Customer Service
- Decision-Making
- Customer Service Management
- Goal Setting
- Inventory Tracking and Management
- Delegating Work
- Employee Motivation
Timeline
Owner and Operator
AVIIVA Beauty, LLC
06.2023 - Current
Assistant Manager
Bold And Beautiful Salon, LLC
03.2017 - 06.2023
Department Manager
Walmart
03.2014 - 09.2015
Picker Packer
CTDI - Communications Test Design
09.2013 - 01.2014
Hairstylist
Bold And Beautiful Salon, LLC
08.2010 - 06.2023
Entrepreneurship
Wharton School of Business
Cosmetology - Cosmetology
Empire Beauty School
Diploma - General Studies
Coatesville Area Senior High School