Anita Robinson
Cary,NC
Summary
Highly focused and dependable 911 Telecommunicator with an excellent record of emergency management customer service for a variety of institutions. Adept at multitasking and prioritizing in a high-pressure work environment, with an emphasis on officer safety and customer service. Excellent communicator in crisis situations for a wide variety of diverse populations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
University of North Carolina Chapel Hill
10.2021 - Current
- Answer and prioritize emergency and non-emergency calls using multi-line phone system
- Dispatch responders using two-way radio and CAD
- Effectively use multiple online resources simultaneously to include DCI and EWarrants
- Maintain confidentiality of all calls and resources
- Monitor Central Alarm Monitoring system.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- DCI Modules 1, 2 and 3 Certified
Administrative Assistant
Missouri Veterans Home
01.2020 - 09.2021
- Administrative Assistant to the Director and Assistant Director of Homes as well as the Director and Assistant Director of Nursing
- Compiled data and created weekly, monthly and quarterly reports, using EMR software and other resources
- Compiled COVID19 testing data for daily, monthly and quarterly reports
- Scheduled and coordinated meetings and events
- Assisted with monthly budget reports
- Assisted with new employee onboarding
- Reconciled monthly credit card logs
- Effectively communicate with clients, visitors, doctors and employees in person, in writing and utilizing multi-line phone
- System
- Experience processing travel arrangements reimbursement requests
- Worked directly with Nurses, Physicians and upper administration
- Effectively managed project timelines and documentation, Maintained contracts for license renewals
- Proficient use of office equipment, EMR and multi-line phone systems
- Experienced in handling confidential information.
911 Telecommunicator
University of North Carolina - Wilmington
03.2016 - 10.2019
- Dispatch responders using two-way radio and Computer Aided Dispatch
- Answer and prioritize emergency and non-emergency calls using multi-line phone system
- Effectively use multiple online resources simultaneously
- Provide excellent customer service
- Assist with hiring and training new team members.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- DCI Modules 1, 2 and 3 Ceritifed
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
911 Telecommunicator
New Hanover County 911
10.2014 - 09.2015
- Dispatch appropriate emergency responders using two-way radio and Computer Aided Dispatch
- Answer and prioritize emergency and non-emergency calls using multi-line phone system in extremely high call volume center
- Effectively use multiple online resources simultaneously.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- DCI Certified
The Sound Cat Veterinary Hospital
11.2008 - 10.2014
- Greet clients in person and on the phone in a calm professional manner using multi-phone line system in a high call volume setting, as well as reminder calls and follow up calls
- Direct client flow during business hours, minimizing client wait times
- Post customer payments at time of service as well as make credit collection calls as needed
- Fax, write, call in or fill prescription medications as ordered by DVM
- Assist veterinarians and technicians with backroom procedures as needed
- Proficient in AVImark Veterinary Software
- Scan and attach medical records.
Education
Associate of Applied Science -
Miller Motte
01.1996
Skills
- Critical Thinking
- Communication
- Works Well Under Pressure
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Typing Speed
- Alarm Systems Monitoring
- Information Security
- Problem-Solving
- Information Gathering
- Data entry proficiency
- Computer-aided dispatching
- Police and fire procedures
- Information intake
- Dependable and Responsible
- NCIC Database
- Public Safety Telecommunicator (PST)
- DCI Modules 1, 2 and 3 Certified
- Incident Command
- Public Safety Telecommunicator
Continuingeducation
Continuing education in areas of firefighting, hazardous materials, emergency preparedness and prevention, conflict management, ethics, and critical incident exposure., 1992, Ongoing
Activities
I was a volunteer firefighter for five years and have many hours of training in emergency response. I enjoyed being able to give back to my community.
Certification
DCI Modules 1, 2 and 3 certified
Timeline
911 Telecommunicator
University of North Carolina Chapel Hill
10.2021 - Current
Administrative Assistant
Missouri Veterans Home
01.2020 - 09.2021
911 Telecommunicator
University of North Carolina - Wilmington
03.2016 - 10.2019
911 Telecommunicator
New Hanover County 911
10.2014 - 09.2015
The Sound Cat Veterinary Hospital
11.2008 - 10.2014
Associate of Applied Science -
Miller Motte
DCI Modules 1, 2 and 3 certified
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