Summary
Overview
Work History
Education
Skills
Timeline
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Anita Rodriguez

Phoenix,AZ

Summary

Resourceful [Job Title] able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Kroger
Phoenix, AZ
10.2021 - 03.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Housekeeping Supervisor

Homewood Suites
Phoenix, AZ
10.2020 - 09.2021
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Kept building entryway glass clean and polished for professional presentation.

Customer Service Representative

LogistiCare
Phoenix, AZ
08.2017 - 03.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

Travis L. Williams
Central & Broadway
06.2005

Skills

  • Cash Register Operations
  • Attention to Detail
  • Merchandise Retrieval and Distribution
  • Motivated Team Player
  • Verbal and Written Communication
  • Data Entry
  • Microsoft Office
  • Customer Service
  • Reliable and Responsible
  • Customer Relationships
  • Proficient in Microsoft Office
  • Strong Attention to Detail

Timeline

Warehouse Associate

Kroger
10.2021 - 03.2022

Housekeeping Supervisor

Homewood Suites
10.2020 - 09.2021

Customer Service Representative

LogistiCare
08.2017 - 03.2019

GED -

Travis L. Williams

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Anita Rodriguez