Anita Rojas-Gonzalez
North Las Vegas,NV
Summary
Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receiver
TJ Maxx Distribution Center
North Las Vegas, NV
05.2017 - Current
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Ensured that all safety protocols were followed at all times while working in the warehouse environment.
- Maintained work areas and kept organized.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Utilized SCAN program to receive all goods and maintain records of every single trailer received.
Human Resources Assistant
Harbor Green Las Vegas LLC
Las Vegas, NV
01.2016 - 04.2017
- Monitored timekeeping records for accuracy and completeness.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Performed administrative tasks related to payroll processing or benefit administration.
- Updated employee database with changes in job title, salary information or contact details.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Workers' Compensation Certified.
Insurance Agent
Tru Insurance LLC
Las Vegas, NV
02.2014 - 01.2016
- Contacted underwriters and submitted forms to obtain binder coverage.
- Sought out new clients and developed clientele by networking to find new customers.
- Responded to customer inquiries and problems to promote great service.
- Prepared and delivered detailed policy proposals and quotes to potential clients.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Prepared presentations outlining the benefits of different types of auto insurance policies.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
- Notary Public Certified.
Scanner
EXEL (Warehouse)
North Las Vegas, NV
04.2013 - 01.2014
- Inspected returned items to identify damage or defects, documenting information in database.
- Exercised safety precautions to prevent injury or damage to products and equipment.
- Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
Customer Service Representative
L.A. Insurance
Las Vegas, NV
12.2008 - 04.2013
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Advised clients on coverage amounts needed based on individual circumstances.
- Notary Public Certified.
Customer Service Representative
Preferred Auto Insurance of NV
Las Vegas, NV
01.2006 - 12.2008
- Conferred with customers by telephone or in person to provide information about their insurance policies or services.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Managed payroll and time and attendance systems.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Processed applications and paperwork related to policy issuance or renewal.
Education
High School -
Rancho High School
North Las Vegas, NV01.2005
Skills
- Bilingual (English and Spanish) Fluent
- Excellent written and oral communication skills
- Fast Learner
- Multi-task
- Microsoft Office Word
- Excel
- Customer service
Certification
Workers Compensation Certified
Timeline
Receiver
TJ Maxx Distribution Center
05.2017 - Current
Human Resources Assistant
Harbor Green Las Vegas LLC
01.2016 - 04.2017
Insurance Agent
Tru Insurance LLC
02.2014 - 01.2016
Scanner
EXEL (Warehouse)
04.2013 - 01.2014
Customer Service Representative
L.A. Insurance
12.2008 - 04.2013
Customer Service Representative
Preferred Auto Insurance of NV
01.2006 - 12.2008
High School -
Rancho High School