Anita Rosales
16 Pearl Ave Sanger,CA
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
17
17
years of professional experience
Work History
Dental Receptionist
United Health Centers
07.2019 - Current
- Answered telephone calls to offer office information, and answer questions.
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Dental Receptionist
Western Dental & Orthodontics
08.2018 - 07.2019
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Managed office bookkeeping with insurance billing and patient payments.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Referral Specialist
Children’s Medical Center of Fresno
09.2012 - 12.2012
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Fresno Pediatrics
11.2011 - 09.2012
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Sanger Pediatrics
02.2008 - 11.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
Medical Records Clerk
United Health Centers
08.2008 - 11.2008
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Education
Associate Degree in Nursing - Nursing
Fresno City College
Fresno, CA06-2027
High School Diploma -
Sanger Adult School
Sanger, CA06-2016
No Degree - Certified Medical Assistant
Milan Institute
Clovis, CA07-2008
Skills
- Professional communication skills
- Proficient in dental terminology
- Patient documentation
- Specimen collection procedures
- Multitasking and organization
- Excellent multitasking capability
- Intramuscular and subcutaneous injection techniques
- Cleaning and disinfecting procedures
- Experience in clinical applications
- Appointment scheduling
- Medical office administration
- CPR certified
- Flexible schedule
- Medical terminology
- Monitoring vital signs effectively
- Specimens collection and processing
Languages
Spanish
Timeline
Dental Receptionist
United Health Centers
07.2019 - Current
Dental Receptionist
Western Dental & Orthodontics
08.2018 - 07.2019
Referral Specialist
Children’s Medical Center of Fresno
09.2012 - 12.2012
Medical Assistant
Fresno Pediatrics
11.2011 - 09.2012
Medical Records Clerk
United Health Centers
08.2008 - 11.2008
Medical Assistant
Sanger Pediatrics
02.2008 - 11.2011
Associate Degree in Nursing - Nursing
Fresno City College
High School Diploma -
Sanger Adult School
No Degree - Certified Medical Assistant
Milan Institute
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