Summary
Accomplishments
Overview
Work History
Education
Skills
Timeline
Hobbies
Generic
ANITA SANGBONG

ANITA SANGBONG

San Antonio,TX

Summary

Detail-oriented, bilingual Agile practitioner with over four years of experience with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Good mastery of project applications through multiple release cycles. Strong ability to lead teams, coach/mentor, develop User Stories and establish lightweight software configuration management. Experience in defining projects/initiatives with clear goals, objectives, and protocols.

Accomplishments


  • Successfully transformed teams from waterfall mindsets to Agile by spearheading the development of training materials for teams to understand Agile delivery, thereby bringing the transformation efforts that was projected to complete in thirteen months to eight months.
  • Conducted one-on-one coaching sessions with newly hired Scrum Masters, team members, and upper management to ensure Agile Transformation was done right. The approach increased cost savings, creating more Agile teams and delivering more projects faster.
  • Built KPI dashboards that improved accuracy, transparency, compliance reporting, and planning. That increased the team's efficiency and effectiveness, hence, a 95% improvement in the team's deliverables.
  • Increased team's overall deliverables by reducing team's technical debts by 10%
  • Reduced defect leakage into production by 15% with the shift left approach
  • Designed and delivered Agile Workshops on topics that included Agile Essentials, writing compelling User Stories, Acceptance Criteria (ACC), the Definition of Done (DoD), and the Definition of Ready (DoR)
  • Led a Community of Practice that helped harness a unique approach to agile adoption while leveraging the benefits of continuous improvement and knowledge sharing across multiple ARTs
  • Started a weekly dive Cross-skilling workshop that led to increased productivity and job satisfaction, resulting in a 2% drop in attrition rate

Overview

4
4
years of professional experience
3
3
Certification
1
1

Bachelor's degree

Work History

Scrum Master

Inotech Global
06.2022 - Current
  • Project Monitoring and Tracking in JIRA and Confluence.
  • Resolving impediments and blockers by diligently following with necessary internal and external teams.
  • Overseeing application of project management methodologies during all phases of project cycle using Agile, Scrum and Waterfall methodologies.
  • Leading cross-functional/virtual teams to strategize, plan and execute variety of programs, services and initiatives that are larger in scope and complexity.
  • Coordinating Software Development Life Cycle (“SDLC”) including project design, project scope, cost control and quality and performance reporting.
  • Developing metrics and tracking/evaluating performance of programs, services and initiatives.
  • Documenting project plans, project status and project outcomes as required by project.
  • Utilize feedback and metrics to identify areas of opportunity to design teaching and coaching plans for continuous improvement.
  • Create safe environment where individuals and teams work together to deliver high-quality products.
  • Work with product owner, technical architects, development managers, quality assurance team to elaborate features and stories for upcoming Program Increment (PI) planning.
  • Responsible for working with development team to identify risks/issues and address root cause.
  • Work with team on creating “Definition of Done” and making sure it is practiced.
  • Perform risk assessments and collaborate with agile teams to implement best Agile practices towards management plan.
  • Department as whole was ranked 10% of employee performance within one year.

Part Time Instructor Assistant

San Antonio International School
01.2021 - 04.2023
  • Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
  • Provided performance feedback to help students understand strengths and areas for improvement.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Designed and administered assessments to evaluate
    student progress and comprehension.
  • Developed course curriculum, lesson plans and
    supplemental materials to support student success.

Scrum Master

ITC Management Group
02.2020 - 05.2022
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Created and implemented contingency plans to address potential risks.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Trained personnel on use of IT tools and applications.
  • Implemented best practices to drive quality IT project delivery.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Led cross-functional teams to successfully complete IT projects.

Benefit Customer Service Associate/Scrum Master

Keytech Solutions
01.2019 - 01.2020
  • Trained new personnel regarding company operations, policies and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Enroll client's employee into their different benefit choices (Health & Welfare and 401k)
  • Answered any questions relating to benefit package including Health & Welfare, Defined Benefit and Defined Contribution.
  • Handled billing and payment issues while following guidelines and resolving disputes properly.
  • Utilized internal software and tools to meet customer needs and quickly fix concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided extensive guidance on Agile Scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Project scoping, defining project requirements and specification and preparing project plans for execution
  • Requirement & data gathering, Scoping, facilitate Project Planning, Quality Management, Procurement, Risk Analysis, End to end coordination
  • Worked with the Team and the Product Owner to define Team specific norms
  • Managed stakeholder engagement in various business units and the development team to promote buy-in and negotiation.
  • Established and maintained effective relationships with the customer and key stakeholders of the project

Education

Bachelor of Science - Biology

The University of Texas At San Antonio
San Antonio, TX

SSM 6.0 -

SCALED AGILE

PSM1 -

Scrum.org

Digital Marketing -

Digital Art And Technology

Skills

    Project Methodologies : Software Development Lifecycle SDLC- Waterfall & Agile Methodology (Scrum, Scrum ban, SAFe, XP, Kanban, Lean)

    Project Management & Communication Tools: MS Office Suite, MS project, MS SharePoint, MS Teams, TFS (Team Foundation Server), Slack, Agile Craft, JIRA/Confluence and JIRA Align, Azure DevOps, Zoom, Skype etc

    Defect Tracking Tools : Rational Clear Quest, JIRA, ALM and Zephyr enterprise

    Techniques: User Stories, Backlog grooming, Relative Estimation, Acceptance Criteria Retrospectives formats, Planning Poker, Story Sizing, Story Mapping, Capacity, Velocity, INVEST, TDD, BDD, Pair Programming, Continuous Integration, Agile Games etc

    Soft Skills: Communication, Problem Solving, Documentation, Leadership, Influencing abilities, Activator, Business analysis, Requirement elicitation, Conflict resolution, Asset Management, Innovative and flexible, Teacher Collaboration, Instructional Assistance, Learning Modality Expertise and Positive Learning Environment

Timeline

Scrum Master

Inotech Global
06.2022 - Current

Part Time Instructor Assistant

San Antonio International School
01.2021 - 04.2023

Scrum Master

ITC Management Group
02.2020 - 05.2022

Benefit Customer Service Associate/Scrum Master

Keytech Solutions
01.2019 - 01.2020

Bachelor of Science - Biology

The University of Texas At San Antonio

SSM 6.0 -

SCALED AGILE

PSM1 -

Scrum.org

Digital Marketing -

Digital Art And Technology

Hobbies

I have a diverse range of hobbies that speak to my creativity and adventurous spirit. Traveling allows me to explore new cultures and broaden my horizons, while reading comics provides a fun and engaging way to escape into different worlds. Playing tennis challenges me both physically and mentally, and pottery and photography gives me outlets to express myself through art. Content creation ties all of these hobbies together, allowing me to share my experiences and talents with others. My hobbies show that I have a passion for learning and trying new things, and a desire to express myself in a variety of ways.

ANITA SANGBONG