Anita Santoyo

As a monitor, I’m responsible for the front desk, meds room, back, and kitchen.

• Front desk: I would monitor the entrance for clients, employees, and vendors.
• I would surveil the clients' safety.
• I would search all clients' belongings for contraband, weapons, and narcotics.
• The concierge room / meds, and I would provide the clients with their prescribed medications and a cup of water to make sure that they would take their medication. I would keep track of their medications daily, and file them.
• I would organize the laundromat and clean the area.
• The kitchen organizes the meals to serve to the clients, and washes and sanitizes the dishes. Wipe down the tables, and clean the dining area.
• Back / Janitorial: I would walk through the couples' dormitories, men's dorm, and women's dorm to make sure clients are safe. Clean the restrooms, and throw out the trash throughout the facility.

Parking Patrol of Allied Universal is contracted with the City of Anaheim Public Works.

• I am assigned to follow the street sweeper worker from the City of Anaheim Public Works with my assigned map and the route that is assigned to me from Allied Universal.
• We are assigned to take three pictures of the vehicles and/or working vehicles that didn’t move when the worker of the City of Anaheim went around them.
• The first picture would be of the license plate, and if it didn't register on the public works cell phone, then I would need to input their information.
• The second picture would be of the street sweepers' wet marks that went around the non-moving vehicles.
• The third picture would be of the front of the windshield and of the VIN.
• The last procedure is to print the ticket, add the envelope, and place it onto the windshield.

Pacific Keystone Property Management, Gate Control, Irvine, CA.

• Data entry notified residents about shipping, vendors, or guests.
• Look up the residents' guest list before guest entry.
• Handle residents' requests, and assist them with any questions related to guest entries.
• Enter quests, license plates, and save information in the residents' profile.

Monitor the gate and cameras to make sure there aren’t any suspicious activities.

• The stocker in the back of the store gets the cart filled with objects to be put away, aided by the alarms placed on certain merchandise.
• Cross-trained in the Cash Office.
• Retail registers ring up the customers.
• Fitting room: only 6 per customer to try on at a time.
• Loss prevention surveillance of the whole facility.

Optimus Group - State Farm

• Provided a variety of customer support duties.
• Sales order entry, relaying, and resolving routine telephone inquiries.
• Interfacing with the warehouse suppliers.
• Processing purchase orders, invoicing, establishing, and maintaining records.

Western Dental Services

• I verified patient information, handled customer inquiries, complaints, and billing questions.
• Calm angry callers, and transfer the customers to the correct location for their resources to resolve the problem and repair trust.
• Reviewed and checked the patient bill for any adjustments or errors.
• Audited patients account for accuracy.

Maintained a call log and an activity log.

• Provided effective communication skills, and provided the ultimate patient experience.