Dynamic healthcare leader with over 15 years of comprehensive experience in hospital administration, clinical leadership, and healthcare operations management. Proven track record in implementing quality improvement initiatives, driving strategic planning, and fostering a collaborative, inclusive environment that prioritizes patient satisfaction, safety, and staff engagement. Adept at utilizing business acumen and healthcare expertise to manage multi-functional teams, optimize resource allocation, and achieve operational excellence in inpatient and rehabilitation settings. Skilled in strategic decision-making, team leadership, and cross-functional collaboration to deliver enhanced patient outcomes and organizational growth. Healthcare professional prepared to excel in pivotal leadership role. Proven history of enhancing patient care through strategic planning and effective team management. Known for fostering collaborative team environments and adapting to ever-evolving healthcare needs. Expertise in clinical operations and regulatory compliance.
Overview
12
12
years of professional experience
Work History
Chief Nursing Officer / Acting CEO (Interim)
Post Acute Medical Rehabilitation Hospital
01.2022 - Current
Directed a 70-bed inpatient rehab unit, overseeing the strategic planning, operational management, and resource allocation across nursing, dietary, and respiratory departments
Developed and implemented policies and procedures that streamlined operations, optimized resource management, and supported quality patient outcomes, directly contributing to organizational growth and operational excellence
Led initiatives to reduce operational costs by decreasing agency reliance, saving an average of $40,000 monthly
Implemented scheduling and staffing policies that lowered incremental overtime by 71% and strategically adjusted bonus pay structures, reducing the monthly expense from $25,000 to $1,000
Actively involved in budget planning and financial oversight, ensuring efficient utilization of resources to meet corporate benchmarks
Spearheaded quality improvement initiatives that resulted in a 77% reduction in patient falls and enhanced patient safety protocols, ensuring alignment with regulatory standards
Successfully led the re-certification process for the hospital’s disease-specific pulmonary program, achieving a high standard of compliance with only one finding from the Joint Commission
Enhanced staffing quality and workforce stability by recruiting and onboarding 72% of RN staff, significantly reducing turnover and dependency on temporary staffing
Through transformational leadership, increased the number of certified rehabilitation nurses (CRRNs) by 15%, fostering professional growth within the nursing team and strengthening clinical expertise
Acted as the CEO’s proxy in various high-level meetings, including Medical Executive Committee (MEC) and disease-specific program boards
Contributed strategic insights in board discussions, championing initiatives that aligned with corporate objectives and elevated patient care standards
Implemented changes in shift structures, enhancing patient satisfaction by promoting a calm and orderly start to each shift
Increased patient satisfaction and retention by establishing a culture of compassionate care, resulting in a positive patient experience and improved public perception of hospital services
Director, Care Coordination (Inpatient Rehab Unit)
Texas Children’s Hospital
01.2018 - 01.2022
Led a 20-bed unit, directing care coordination and continuous quality improvement to enhance patient outcomes
Established a priority program for quality services, improving patient experience through targeted training and performance assessments
Achieved 50% improvement in clinical scores through operational changes and the integration of advanced data systems
Advocated for patient-centered care, improving admission, discharge, and follow-up processes to enhance continuum of care
Assistant Unit Manager, Neuro/Rehab
Memorial Hermann Southeast
01.2016 - 01.2018
Oversaw operations of a 65-staff rehab unit, maintaining 99% productivity by mentoring and guiding staff performance
Collaborated with financial leadership to manage a monthly budget of $250,000, optimizing staffing and resource allocation
Charge Nurse, Rehab Specialty Unit
TIRR Memorial Hermann
01.2013 - 01.2016
Ensured high standards in patient care and outcomes, effectively managing patient adaptations to post-rehabilitation life
Developed non-medical support programs for patients and families, fostering comprehensive recovery and rehabilitation
Education
MBA - Health Care Management
Western Governors University
Master’s in Healthcare Administration -
Western Governors University
Bachelor’s in Nursing -
Western Governors University
Certified Clinical Supervisor -
Penn Valley Community College
Certified Six Sigma Green Belt -
Advanced Nurse Executive Program -
11.2024
Skills
Microsoft Office Suite
Nursing staff management
Clinical care
Patient care services coordination
Patient treatment planning
Unit management
Staff mentoring and coaching
Policy compliance
Operational Efficiency
Multidisciplinary team collaboration
Patient care management
Long-term and acute rehabilitation
Recruitment and staffing
Awardsandmemberships
Member, The National Society of Leadership and Success, 2021
Excellence Award in Leadership, WGU, 2020
Employee of the Year, Texas Children’s Hospital, 2011
Coreexecutivecompetencies
Transformational leadership, employee development, cross-functional team collaboration., Corporate planning, healthcare strategic initiatives, process optimization., Quality standards, regulatory compliance, performance improvement, and risk management., Communication with board members, community outreach, cross-cultural patient advocacy., Budget oversight, resource stewardship, cost management and revenue assurance strategies.
Timeline
Chief Nursing Officer / Acting CEO (Interim)
Post Acute Medical Rehabilitation Hospital
01.2022 - Current
Director, Care Coordination (Inpatient Rehab Unit)