Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANITA SERRANO

Lathrop,CA

Summary

Dynamic administrative professional with a proven track record at H & R Block Tax Services, excelling in customer service and data entry. Bilingual in English and Spanish, I fostered a culture of accountability and enhanced communication, significantly improving office efficiency and client satisfaction. Committed to creating a positive work environment through strong interpersonal skills.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

H & R Block Tax Services
01.2017 - 04.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. Always committed to building a Connected Culture in which trust, care, and connections are how we work together to create an environment in which everyone feels safe and feels like they belong as part of a team.

Loss Prevention/Safety & Security Officer

Exchange Army Depot
10.2017 - 03.2018
  • Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
  • Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
  • Reduced accident rates through the implementation of comprehensive safety training programs for employees.
  • Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.

Education

High School Diploma -

King City High School
King City, CA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Bilingual -English/Spanish

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Loss Prevention/Safety & Security Officer

Exchange Army Depot
10.2017 - 03.2018

Administrative Assistant

H & R Block Tax Services
01.2017 - 04.2025

High School Diploma -

King City High School

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