Anita Smallegan
Allendale
Summary
Dynamic professional with extensive experience as a Processing Clerk at Mel Trotter Ministries, adept at managing workload and optimizing filing systems. Proven track record in enhancing operational efficiency and accuracy in donation processing. Strong interpersonal skills complemented by a keen ability to search records and resolve client inquiries effectively.
Overview
28
28
years of professional experience
Work History
Processing Clerk
Mel Trotter Ministries
Jenison, MI
03.2022 - 02.2026
- Processed incoming donations efficiently, ensuring accurate recording and categorization.
- Receving donation at donatin door.
- Process hard good
- Process clothing.
Processing Clerk
Goodwill
Allendale, MI
03.2017 - 11.2022
- Donation door
- process hard goods
- managed back room
- cashier
- worked the floor
Receptionist
State Farm
Jenison, MI
12.2010 - 11.2013
- Managed front desk operations, ensuring smooth visitor flow and exceptional customer service.
- Coordinated appointment scheduling for clients, optimizing daily office efficiency.
- Maintained accurate filing systems, improving document retrieval processes.
- Assisted in training new reception staff on protocols and office systems.
Receptionist
State Farm
Allendale, MI
01.2006 - 12.2010
- Responded to client inquiries promptly, enhancing overall client satisfaction.
- Developed and implemented office procedures that increased operational efficiency.
- Oversaw inventory management of office supplies, reducing costs through effective vendor negotiation.
- Collaborated with insurance agents to streamline communication between departments, fostering teamwork and accuracy in service delivery.
Bank Teller
Byron Bank
Allendale, MI
05.1998 - 06.2010
- Processed customer transactions efficiently and accurately in high-volume banking environment.
- Assisted customers with account inquiries, providing clear information and resolving issues promptly.
- Maintained cash drawer accuracy through diligent tracking and reconciliation practices.
- Trained new staff on operational procedures and customer service protocols to ensure consistent performance.
Education
High School Diploma -
Haslett High
Haslett, MISkills
- Searching records
- Deadline oriented
- Filing systems
- Workload management
Timeline
Processing Clerk
Mel Trotter Ministries
03.2022 - 02.2026
Processing Clerk
Goodwill
03.2017 - 11.2022
Receptionist
State Farm
12.2010 - 11.2013
Receptionist
State Farm
01.2006 - 12.2010
Bank Teller
Byron Bank
05.1998 - 06.2010
High School Diploma -
Haslett High