Microsoft Office 365
Anita Smith
Olathe,KS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Sr Mortgage Loan Closer/ Closing Manager
NBKC Bank
04.2015 - 12.2023
- Managed high volume of loans (100 per month) simultaneously while maintaining strict attention to detail and organization for each file.
- Coordinated seamless communication between multiple departments within organization, streamlining workflow processes for more efficient operations.
- Assisted management team in developing new strategies for streamlining loan closing processes while maintaining compliance with industry standards and regulations.
- Maintained comprehensive understanding of evolving mortgage laws and guidelines, ensuring organization''s continued ability to provide exceptional service in increasingly complex regulatory environment.
- Overcame complex challenges during loan closing process by leveraging extensive industry knowledge and problem-solving skills.
- Managed time efficiently in order to complete all tasks within 2 hour deadline.
- Ensured accuracy in preparation and distribution of necessary paperwork for real estate transactions during mortgage closings.
- Supervised 6 loan personnel and motivated to maintain customer service and performance standards.
- Enhanced department productivity by training new staff members on loan closing procedures and best practices.
- Contributed to overall company growth through diligent work ethic, consistent achievement of performance goals, and commitment to professional development opportunities within field.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Improved employee morale by fostering positive work atmosphere and providing support and guidance to team members when needed.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
Account Coordinator
DH Pace
01.2014 - 04.2015
- Updated internal databases with account information to maintain concise, clear records for largest service area of 13 states.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Acted as liaison between various departments within organization, facilitating smooth collaboration on shared projects or initiatives.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Managed budgets and resources, consistently delivering projects within established financial constraints.
- Facilitated weekly status reports, project documentation and client billing.
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
Closing Team Lead
ServiceLink
03.2012 - 08.2013
- Collaborated with cross-functional teams for seamless coordination of all aspects involved in closing process.
- Continually evaluated existing systems and procedures to identify areas ripe for improvement; subsequently implemented changes that led to increased overall efficiency and effectiveness within department.
- Resolved complex issues swiftly by identifying root causes, collaborating with relevant stakeholders, and implementing effective solutions.
- Promoted open communication among 12 team members, fostering environment conducive to problem-solving and idea-sharing that ultimately enhanced overall performance levels within group.
- Managed multiple projects simultaneously while meeting deadlines and ensuring consistency across all tasks performed by team.
- Maintained comprehensive understanding of industry trends, regulations, and best practices, allowing for informed decision-making in response to evolving market conditions.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
- Recognized for exceptional leadership skills by consistently receiving positive performance reviews from both peers and supervisors throughout tenure as Closing Team Lead.
Loan Administrator
Cohen Financial
03.2011 - 10.2011
- Enhanced loan processing efficiency by streamlining document management and ensuring timely completion of tasks.
- Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
- Managed diverse portfolio of 500 loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
- Resolved complex issues related to loans, working closely with various departments to find effective solutions.
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
Closing Officer
Nations Lending Services
10.2010 - 03.2011
- Streamlined closing processes by implementing efficient documentation and data management systems.
- Enhanced customer satisfaction by consistently meeting or exceeding deadlines for loan closings.
- Reduced errors in closing documents by diligently reviewing and validating all required information.
- Collaborated with various stakeholders, including lenders, agents, and attorneys to ensure smooth transactions.
- Ensured compliance with all regulatory requirements through attention to detail and thorough understanding of industry guidelines.
- Managed multiple closings of 70 loans per month simultaneously while maintaining accuracy and efficiency under tight deadlines.
- Prepared comprehensive closing packages that included title commitments, legal descriptions, settlement statements, and other essential documents.
- Maintained strict confidentiality when handling sensitive client information and financial records throughout entire closing process.
Office Administrator
Destination Properties
08.2008 - 10.2010
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Established team priorities, maintained schedules and monitored performance.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Enhanced team collaboration with establishment of clear communication channels and guidelines.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Education
Bachelor of Science - Human Resources Management
Park University
Parkville, MO10.2013
Skills
- Client Account Management
- Report Preparation
- Process Improvement
- Staff Management
- Data Interpretation
- Analytical and Critical Thinking
- Organization
- Database Management
- Regulatory Compliance
- Attention to Detail
- Complaint Handling
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 16 in the development of Policies and Procedures.
- Achieved production goals by completing tasks with accuracy and efficiency.
- Documented and resolved latency issue which led to increased producgtion.
Software
ADP
Caylx Point
Encompass
Doc Magic
Quickbooks
Google Drive
Clickup
Timeline
Sr Mortgage Loan Closer/ Closing Manager
NBKC Bank
04.2015 - 12.2023
Account Coordinator
DH Pace
01.2014 - 04.2015
Closing Team Lead
ServiceLink
03.2012 - 08.2013
Loan Administrator
Cohen Financial
03.2011 - 10.2011
Closing Officer
Nations Lending Services
10.2010 - 03.2011
Office Administrator
Destination Properties
08.2008 - 10.2010
Bachelor of Science - Human Resources Management
Park University
Similar Profiles
Ami BucceroAmi Buccero
Senior Mortgage Loan Officer at NBKC BankSenior Mortgage Loan Officer at NBKC Bank
DENISE CUMBERLANDDENISE CUMBERLAND
Senior Business Systems Administrator at NBKC BankSenior Business Systems Administrator at NBKC Bank
MACKENZIE VOTIPKAMACKENZIE VOTIPKA
Mortgage Loan Processor I at Arvest Bank OperationsMortgage Loan Processor I at Arvest Bank Operations