Anita Smith
Topeka,KS
Summary
A strong dedicated and driven senior administrative assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during thirty years in field, of diverse experience in customer service, and general office who values both a team and individual working environment. I am a people person and have excellent customers’ service skills. I am a Star 12 member to continue my education. I am ready for a change in career and looking forward to the next new career ahead.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Kansas Dept of Insurance
Topeka, Kansas
11.2023 - Current
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered incoming calls in a professional manner.
- Processed incoming mail and packages and placed envelopes in bins for employees.
Senior Administrative Assistant
Kansas Dept Of Insurance.
Topeka, KS
03.2018 - 10.2023
- Answered incoming calls from clients and vendors in a professional manner.
- Managed inventory of office supplies and placed orders as needed.
- Performed research tasks related to departmental projects or initiatives.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled customer inquiries in a timely fashion while maintaining high standards of customer service.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Monitored emails sent to general mailbox accounts for appropriate routing.
- Handled incoming calls and directed callers to appropriate department or employee.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Administrative Specialist/Lead Worker
Kansas Dept Of Insurance
Topeka, KS
07.2015 - 03.2018
- Monitored inventory levels of office supplies ensuring adequate stock is available at all times.
- Maintained inventory of office supplies and placed orders when necessary.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized travel arrangements for staff members as needed.
- Arranged domestic and international travel, hotel, and transportation needs for staff.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Performed data entry tasks in an accurate and timely manner.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered and routed telephone calls and took messages.
Administrative Specialist/Administrative Assistant to the Director
Kansas Dept of Insurance
Topeka, KS
11.2005 - 07.2015
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Maintained inventory of office supplies and placed orders when necessary.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized travel arrangements for staff members as needed.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Answered and routed telephone calls and took messages.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Performed data entry tasks in an accurate and timely manner.
- Organizing and maintaining Director's calendar and travel arrangements.
Administrative Assistant
Kansas Dept of Insurance
Topeka, KS
09.2003 - 11.2005
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Revenue Accounting
Kansas Dept of Revenue
Topeka, Kansas
11.1997 - 10.2001
- Supported efficient accounting operations with high-quality administrative support.
- Researched and entered all returned checks into the KFBC system.
- Open and distribute mail to its various destinations.
- Assist customers in the taxpayer assistance center.
- Answered questions from incoming taxpayer phone calls.
- Prepared deposit vouchers to be matched against the daily deposits.
- I worked on various tax types.
Office Assistant II
Kansas Dept of Revenue
Topeka, Kansas
04.1995 - 11.1997
- Conducted skip tracing searches on accounts assigned to the Collections Division.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Managed inventory of office supplies and placed orders when needed.
- Processed return mail updated demographic information.
- Making direct contact with outside sources was done on a regular basis, as well as utilizing any computerized resources.
- Trained new associates and assigned special tasks.
- Microfilmed all incoming documents from the unemployment office. Alphabetically put the documents in their individual folders to be filmed.
Education
Co-op Office Practice - General Secretary
Platt Business College
Topeka, KS10-1979
High School Diploma -
Topeka High School
Topeka, KS05-1979
Skills
- Strong organizational skills
- Proficient in Microsoft office
- Effective problem solving
- High-level multitasking
- Professional phone etiquette
- SBS NAIC database
- Microsoft Word
- Microsoft Excel
- Windows 95–2000
- Web Explorer
- Internet
- Powersoft 50
Certification
- Certificate in General Secretary. Business, Math 1983
Accomplishments
- I've always got Excellent Evaluations
References
References available upon request.
Timeline
Senior Administrative Assistant
Kansas Dept of Insurance
11.2023 - Current
Senior Administrative Assistant
Kansas Dept Of Insurance.
03.2018 - 10.2023
Administrative Specialist/Lead Worker
Kansas Dept Of Insurance
07.2015 - 03.2018
Administrative Specialist/Administrative Assistant to the Director
Kansas Dept of Insurance
11.2005 - 07.2015
Administrative Assistant
Kansas Dept of Insurance
09.2003 - 11.2005
Revenue Accounting
Kansas Dept of Revenue
11.1997 - 10.2001
Office Assistant II
Kansas Dept of Revenue
04.1995 - 11.1997
Co-op Office Practice - General Secretary
Platt Business College
High School Diploma -
Topeka High School