Anita Smith
Charlotte,NC
Summary
After 15 years with the same company, I am seeking a new career opportunity that allows me to leverage my leadership, customer service, and administrative skills in a fresh and rewarding environment. I am eager to bring my experience, adaptability, and strong work ethic to a new role that offers continued growth and a healthy work-life balance.
Experienced hospitality professional with 15 years of progressive leadership at Hyatt House Charlotte City Center. Proven success in hotel operations, staff development, budgeting, and guest satisfaction. Skilled in customer service, administrative support, property management, crisis response, and financial oversight. Adept at improving operational efficiency and upholding high brand standards.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Hyatt House Charlotte City Center
12.2018 - Current
- Coordinated hotel operations to maximize efficiency and maintain brand quality.
- Acted as General Manager in their absence.
- Served as the hotel’s property relations director, representing the brand within the industry.
- Ensured compliance with all hotel SOPs and operating controls.
- Managed payroll processing for the entire hotel staff.
Housekeeping Manager
Hyatt House Charlotte City Center
01.2018 - 12.2018
- Trained and motivated housekeeping team to meet high cleanliness and quality standards.
- Managed departmental budget and inventory control.
- Resolved guest complaints quickly and effectively.
- Achieved a 98% quality assurance score and improved to 99% by end of 2018.
Front Desk Supervisor
Hyatt House Charlotte City Center
09.2015 - 01.2018
- Supervised front office operations, ensuring adherence to brand standards.
- Led and coached front desk team to deliver exceptional guest experiences.
- Resolved escalated guest concerns and maintained high satisfaction levels.
Night Auditor
Hyatt House Charlotte City Center
01.2010 - 09.2015
- Conducted nightly audits, reconciled guest accounts, and generated daily revenue reports.
- Identified discrepancies within accounting ledgers and ensured accurate financial reporting.
- Assisted guests with check-ins, check-outs, and emergency situations.
Education
High School Diploma -
Prince George High School
Prince George, Virginia07-1980
Skills
- Customer Service Excellence
- Administrative Support
- Budgeting & Finance
- Hotel & Property Management
- Leadership & Staff Development
- Process Improvement
- Night Auditing
- Crisis Management
- Payroll Administration
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Process improvements
- Vendor relationship management
- Financial reporting
- Customer retention
- Workflow coordination
- Process improvement
- Business operations
- Team leadership strength
- Customer service
- Staff hiring
- Effective leader
- Customer service management
- Scheduling
- Employee motivation
- Hiring and onboarding
- Schedule management
- Decision-making
- Team leadership
- Inventory management
- Customer relations
Timeline
Assistant General Manager
Hyatt House Charlotte City Center
12.2018 - Current
Housekeeping Manager
Hyatt House Charlotte City Center
01.2018 - 12.2018
Front Desk Supervisor
Hyatt House Charlotte City Center
09.2015 - 01.2018
Night Auditor
Hyatt House Charlotte City Center
01.2010 - 09.2015
High School Diploma -
Prince George High School
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