Anita Stephens Coleman

• Delivered ongoing sessions for client in case management, enhancing overall support services.
• Provided daily record keeping, comprised treatment plans, for Domestic Violence families.
• Facilitated weekly specialty groups
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Presented case findings and recommendations to senior management, influencing decisions regarding client services and department operations.
• Facilitated successful transitions from temporary shelter to permanent or other related housing facilities.
• Conducted daily communication with HRA , Real-Estate Brokers and other referral agencies.

• Developed and maintained communications with residents in supportive housing facility.
• Welcomed each new arrival pleasantly and confirming identification, keeping track of client movement.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Used internal software to process visitors , check-ins and check-outs.
• Conducted hourly safety checks, of all floors and hallways and exits.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Daily communication with Case managers, supervisors and other related staff.

• Collaborated with supervising team, health services, at various pop-up

clinics through the five boroughs.

• Strengthened relationships between public health agencies and communities, acting as an approachable liaison for concerned citizens.
• Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
• Evaluated success of current contact tracing strategies through diligent record keeping, leading to improved processes over time.
• Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases,
• Lent daily assessment of health screen and symptom data.
• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms, using Sales Force software.

• Facilitated Classroom lessons on Prevention/Intervention following curriculum instruction.
• Facilitated individual/group counseling to referred high risk students.
• Conducted field visits, Parent meetings, participated in school based support meetings with student support services.
• Facilitated outdoor engagements to various events, and activities.
• Daily record keeping, developing individual plans of treatment and resources for caseload of 50 students annually.