Anita Stone
Grand Blanc
Summary
Driven by a results-focused approach, I significantly enhanced operational efficiency and team productivity at Ross Medical and MedCerts. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with team members to maximize productivity and optimize procedures. Decisive leader with good planning and organizing skills.
Overview
8
8
years of professional experience
Work History
Manager/Director
MedCertify
05.2024 - 08.2024
- Developed and maintained relationships with students, and other departments.
- Monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry students.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education Consultant/Team Leader
MedCerts
04.2019 - 05.2024
- Provided ongoing coaching and mentoring to team members.
- Assisted students with career exploration and future education planning to help achieve academic and career goals.
- Met with students to conduct individual assessments to determine academic and mental health needs.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Assisted in recruitment to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated individual team needs and feedback to drive team to hit higher goals.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
Director or Admissions
Ross Medical Education Center
11.2016 - 04.2019
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Supported students through admissions process by answering questions and assisting with forms.
- Attracted and recruited students by communicating information via phone and email.
- Schedule appointments to meet with students face-to-face and discuss education plans.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Education
No Degree - Communications
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Bay City High School
MI05.1983
Skills
- Organizational Development
- Staff Training and Development
- Operations Management
- Team Leadership
- Salesforce Management
- Customer Relationship Management (CRM)
- Performance Evaluations
- Time Management
- Complex Problem-Solving
- Sales Techniques
- Key Performance Indicators
- Lead Generation
- Expectation setting
Timeline
Manager/Director
MedCertify
05.2024 - 08.2024
Education Consultant/Team Leader
MedCerts
04.2019 - 05.2024
Director or Admissions
Ross Medical Education Center
11.2016 - 04.2019
No Degree - Communications
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Bay City High School