(She,her,hers) Outreach Specialist-TRIO Adult Educational Opportunity Center
Batavia,NY
Summary
Talented administrative and customer service professional knowledgeable about financial aid and enrollment management. Excellent problem-solving, relationship-building and communication skills. Offering years of related experience with recruitment of eligible students for grant funded opportunities.
Proficient community organizer and financial aid officer well-versed in program options and regulatory requirements for student or client assistance. Well-organized and hardworking with good grasp of related paperwork and processes.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of organizational behavior and importance of training Motivated to learn, grow and excel in a higher education environment.
Overview
24
24
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Outreach Specialist
Genesee Community College, Adult Educational Opportunity Center
Batavia, New York
01.2018 - Current
Provide financial aid, admissions and career counseling to approximately 800 adult students per year via workshops, individual meetings and teleconference
Expanded a program of 400 participants to 1300 in one year through outreach and engagement within the college and community
Assessed student needs and developed action plans for success
Supervised work study and administrative staff of six
Developed and implemented presentations and trainings for parents, school administration and community members regarding financial aid, scholarship searches and filing strategies for Federal and State financial aid forms
Assisted students in admissions and transfer processes through use of the Common Application, Coalition Application and individual College and University applications to support students in their efforts towards pursuing higher education
Maintained detailed, comprehensive records of required reports for federal Title IX reporting for $400,000 yearly departmental budget
Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
Performed needs analysis of applications and accounting for financial background information.
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
College and Career Center Coordinator
Batavia High School
Batavia, NY
11.2015 - 01.2018
Developed and presented on and off site training sessions to multiple individuals regarding FAFSA, college and career planning and college admissions processes
Facilitated testing through multiple assessment pathways to determine individual strengths and set career and college goals
Expanded the traffic of the center from 60 to 240 students per year in one year through area wide activities and recruitment
Conceptualized and implemented “Lunch with the Pro” series to introduce students and faculty to diverse career options while simultaneously building networking skills and interviewing techniques and exposing presenters from around the world to diverse population of mid size public institution
Established first ever “Hiring Fair” for high school students which included fifteen employers from statewide agencies Organized multiple resume writing, interviewing, networking and “soft skills” workshops
Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
Managed filing systems for electronic and hard copy documents to keep organized records.
Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Oversaw expenditures and worked with accounting department to manage budgets in excess of $100,000
Aided students in rewards of $6 million in scholarships over one year period
Employment Specialist
Western New York Independent Living Inc.
Batavia, NY
05.2015 - 11.2015
Initiated fledgling program by educating and recruiting participants with 90% projected growth within 5 months
Worked directly with individuals of all abilities to gain financial aid and career access through partnerships with ACCES-VR agencies, employers and scholarship sources
Developed and nurture community relationships to assist in gaining meaningful employment, educational and volunteer opportunities
Collaborated with administration and families to develop transition plans towards trade school, college and workforce
Prepared and maintained local “Job Club” with local career fairs, recruitments and opportunities, and bulletin boards
Organized career and awareness fairs for transition age youth and their family adults to establish contact with academic facilities, vocational training and community organization for purposes of career exploration.
Assessed employment barriers and devised strategies to resolve.
Sales Account Executive
WBTA Radio
Batavia, NY
11.2011 - 11.2013
Created and established new advertising accounts and maintain healthy relationships with client base
Developed and provided sales strategies with 90% accuracy for sales and account growth
Functioned as on-air personality to promote for events and programs
Coordinated accounts receivable database for clients
Conceptualized and presented advertising material for on air broadcasting.
Community Service/Victim Advocate
Genesee County Sheriff/Genesee Justice
Batavia, NY
02.2010 - 04.2013
Supervised 120 clients during their year long, court ordered conditional discharge program including documentation of all client contacts and community service monitoring
Maintained healthy work relationship with Courts, District Attorney, Law Enforcement and Community Service agencies
Coordinated direct contact with treatment facilities, Courts, government agencies and community service entities to ensure and advocate for victims and offenders for successful completion of court appointed activities
Facilitated joint meetings with Justice for Children Advocacy Center regarding grant funding and goals, status of funding and legislative issues, scheduling, training and effective communication between agencies.
Collected statistical data and updated documentation to maintain client records.
Development Coordinator
YWCA, Genesee Inc
Batavia, NY
10.2011 - 08.2012
Directly responsible for all promoting, fundraising and community outreach program development.
Directed and maintained Development Board for purposes of establishing community engagement events and maintain grant procedures
Monitored resource allocation, budget development and personnel recruitment for multiple fundraising projects.
Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Generated accounting and financial reports, charts and forecasts to manage budget of $200,000
Commercial and Residential Accounts Coordinator and Team Leader
Niagara Mohawk Power Corporation, National Grid
Buffalo, New York
10.1989 - 01.2000
Developed long range goal for green space with management, union and contract workers and was part of mediation team to facilitate plan for deregulation grants and negotiation.
Implemented customer goal program for purposes of use during Utility Deregulation process.
Case Manager for over 250 commercial and residential accounts, many with special needs.
Team leader supervising six union employees directly responsible for all accounts receivable processing of personal, HEAP and government payments.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
Shepard Broad School Of Law
Fort Lauderdale, Florida
Bachelor of Arts - Psychology/Business
SUNY At Buffalo
Buffalo, NY
Skills
Data Tracking & Analysis
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Accomplishments
New York State Financial Aid Administrator's Association Novice Training
TRIO Training for Financial Aid Literacy Association for Equality and Excellence in Education Conference
Graduate Community Anti-Drug Coalitions of America (CADCA) Leadership Conference
Incarcerated Youth In Education Conference Attendee
Affiliations
National Association of College Admissions Counselor Member
NYS Financial Association of Financial Aid Administrators Member
Salvation Army Board of Directors
Genesee County Founding member and Former President @Act Genesee Coalition for a Healthy Community
Kiwanis Park Inclusive Park Playground Development Project Co-Chair
Timeline
Human Resource Micro-Credential
05-2021
Licensed Financial Aid Specialist
06-2018
Outreach Specialist
Genesee Community College, Adult Educational Opportunity Center
01.2018 - Current
College and Career Center Coordinator
Batavia High School
11.2015 - 01.2018
Employment Specialist
Western New York Independent Living Inc.
05.2015 - 11.2015
Sales Account Executive
WBTA Radio
11.2011 - 11.2013
Development Coordinator
YWCA, Genesee Inc
10.2011 - 08.2012
Community Service/Victim Advocate
Genesee County Sheriff/Genesee Justice
02.2010 - 04.2013
Commercial and Residential Accounts Coordinator and Team Leader
Niagara Mohawk Power Corporation, National Grid
10.1989 - 01.2000
Shepard Broad School Of Law
Bachelor of Arts - Psychology/Business
SUNY At Buffalo
Software
BANNER
Microsoft Office and G Suite
Prezi & Powerpoint
Moodle & Survey Monkey
EXCEL
Adobe
Certification
Human Resource Micro-Credential
Interests
Theatre
Music
Travel
Tap Dancing
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