Anita Thomas
Starkville,Mississippi
Summary
With extensive experience in professional customer service, I have a solid background in training and development. My expertise lies in designing and implementing highly effective training programs that consistently improve team performance and service standards. Known for my collaborative approach, I excel at adapting to evolving team needs and overcoming challenges with unwavering reliability.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Trainer
Everon
03.2023 - 09.2024
- Maintained professional relationships with vendors and suppliers.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
- Enhanced customer service skills by conducting engaging training sessions for new employees.
Senior Technical Support Advisor for Apple
Kelly Connect Services
10.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts over phone.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Certified Lactation Counselor
MSDH- WIC
07.2018 - 10.2020
- Enhanced breastfeeding success rates by providing personalized lactation counseling and support to new mothers.
- Prevented complications such as mastitis or engorgement by advising clients on appropriate self-care measures during the early postpartum period.
- Facilitated support groups for breastfeeding mothers, fostering a sense of community and shared experiences.
Special Needs Caregiver
Self Employed
07.2017 - 07.2018
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Provided emotional support to enhance well-being and coping skills.
- Administered medication to manage symptoms and promote healing.
Customer Service Manager
Walmart
02.2014 - 10.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Shift Manager
McDonald's
10.2013 - 02.2014
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Associate of Arts - Business Administration
East Mississippi Community College
Scooba05.2025
Skills
- Task delegation
- Call monitoring
- Coaching techniques
- Staff training
- Reliability
- Excellent communication
- Professionalism
- Conflict resolution
- Employee relations
Timeline
Customer Service Representative Trainer
Everon
03.2023 - 09.2024
Senior Technical Support Advisor for Apple
Kelly Connect Services
10.2020 - 11.2021
Certified Lactation Counselor
MSDH- WIC
07.2018 - 10.2020
Special Needs Caregiver
Self Employed
07.2017 - 07.2018
Customer Service Manager
Walmart
02.2014 - 10.2016
Shift Manager
McDonald's
10.2013 - 02.2014
Associate of Arts - Business Administration
East Mississippi Community College