Anita Trent
Jacksonville,FL
Summary
Highly organized and meticulous at Airlines Frontline ticketing agent with experience in Baggage Service, Sky Club Ambassador.
Proficient at preparing and maintaining files, greeting customers and guest. Exceptional communicator with strong judgement and critical thinking abilities.
Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Delta Airlines
11.2009 - 08.2020
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answer incoming phone calls and develop friendly rapport with callers while answering questions, making recommendations and leading conversations to support customer concerns.
- Worked with Station Manager, Operation Service Manager, Passenger Service Agent to resolve passenger situations, improve operations and provide exceptional customer service.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Airport Customer Service Agent
Pinnacle Airlines-closed
11.1999 - 11.2009
- Supervised 12 to 16 customer service agents in providing excellent customer service at various outstations requiring Memphis HUB assistance for employee coverage and support during new personnel hiring for station coverage
- Managed Project Leader Program including on site evaluations, internal audits and customer surveys as required to Memphis HUB
- Developed team communications and information for need assessments for stations requiring temporary duty agent coverage
- Worked with staff and customers to understand requirements fitted to each individual station and provide exceptional team service
Education
Some College (No Degree) - Business Administration
University of Alaska Anchorage
Anchorage, AKBanking And Financial Support Services
Interstate Bank of Alaska
Anchorage, AKSkills
- Time management
- Time letter preparation
- Correspondence handling
- Documents filing
- Multi-line phone proficiency
- Filing and data archiving
Certification
Received multiple exemplary customer service certificates from management and passengers alike as well all outstations covered as project manager within my entire airline time in service for approximately 20 years covering both Delta Airlines and Pinnacle Airlines.
Timeline
Airport Customer Service Agent
Delta Airlines
11.2009 - 08.2020
Airport Customer Service Agent
Pinnacle Airlines-closed
11.1999 - 11.2009
Some College (No Degree) - Business Administration
University of Alaska Anchorage
Banking And Financial Support Services
Interstate Bank of Alaska
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