Microsoft Office
Anita Turner
Jacksonville
Summary
Results-driven Cash Application Specialist at TPH Holdings LLC with expertise in cash application and payment processing. Proven ability to enhance accuracy through meticulous data analysis and reconciliation. Strong team collaborator with exceptional conflict resolution skills, consistently improving customer satisfaction and streamlining financial reporting processes. Committed to maintaining confidentiality and professionalism in all interactions.
Overview
13
13
years of professional experience
Work History
Cash Application Specialist
TPH Holdings LLC
Jacksonville
03.2022 - 12.2024
- Executed customer payment applications using Lockbox, ACH, checks, and wire transfers.
- Ensured accuracy of payments by researching remittance information from customer documents.
- Analyzed aged trial balances to identify unapplied credits requiring investigation.
- Collaborated with Accounts Receivable team to resolve cash application discrepancies promptly.
- Maintained daily records of cash receipts and applications for accuracy.
- Processed credit card payments with appropriate payment processors efficiently.
- Trained new team members on company policies and accounting systems to enhance productivity.
- Participated in month-end closing activities related to cash application and reconciliations.
Service Writer /Accounts Assistant
JD Byrider
Jacksonville
02.2012 - 03.2022
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Maintained customer database with current contact information and vehicle records.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Scheduled appointments for customers based on technician availability.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Processed payments for completed services using cash register or point-of-sale systems.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Communicated repair information to customers in a professional manner.
- Conferred with customers to understand service needs and write up accurate orders.
- Presented accurate estimates to inform customers of service charges and expectations.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided job estimates by conducting research and contacting vendors.
- Consulted with customers regarding needs and addressed concerns.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided administrative support to the accounting department as required.
- Coordinated with vendors regarding billing issues.
- Researched, analyzed and resolved billing issues with customers or vendors promptly.
- Managed vendor relations through timely invoice payments and resolving any outstanding payment disputes.
- Participated in month end closing process by preparing journal entries and accruals.
- Maintained accurate records of financial transactions.
- Ensured accuracy of data entry into accounting systems by verifying documents against source information.
- Generated monthly financial reports for management review.
- Supported external auditors during annual audits by providing requested documents promptly.
- Assisted in accounts receivable, payable and general ledger activities.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Assisted financial professionals with managing general ledgers and account statements.
- Processed company receipts, sales invoices, and payments from customers and suppliers.
- Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
- Prepared financial statements and expense documents for management teams.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Assisted in the preparation of budget forecasts and monitored budget variances.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reduced financial discrepancies by verifying accounting statements.
- Received and recorded cash, checks and transfers.
- Performed bookkeeping and accounting consulting services.
- Reconciled computer reports with manually maintained ledgers.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Performed financial calculations for amounts due, interest charges and balances.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Reconciled or entered report discrepancies found in financial records.
- Matched orders with invoices and recorded required information.
Education
GED -
Florida State College of Jacksonville
Jacksonville, FL02-2008
Skills
- Cash application and payment processing
- Data analysis and reconciliation
- Credit management and customer service
- Attention to detail and organization
- Team collaboration and training
- Financial reporting and statement analysis
- Time management and problem solving
- Conflict resolution and vendor relations
- Account updating and month-end closing
- Transaction posting and spreadsheet tracking
- Accounts receivable and payable expertise
- Microsoft Excel proficiency and documentation skills
- Confidentiality and professionalism
- Active listening and communication skills
- Deadline-oriented and reliability
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefitsPaid time offPaid sick leave401k matchWork from home optionWork-life balanceCertification
- QuickBooks Online Training - 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
Microsoft Word
Microsoft Outlook
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Cash Application Specialist
TPH Holdings LLC
03.2022 - 12.2024
Service Writer /Accounts Assistant
JD Byrider
02.2012 - 03.2022
GED -
Florida State College of Jacksonville
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