Anita Varrassi
11417 E 38th St Tulsa,OK
Summary
Results-driven Project Management Supervisor with over 8 years of diverse experience in leadership, operations, and team collaboration. Highly organized and self-motivated, with expertise in project management, team development, and process improvement. Demonstrated ability to develop and implement strategies that enhance efficiency, drive business growth, and foster positive work environments. Strong communication, problem-solving, and critical thinking skills enable effective identification of challenges and delivery of innovative solutions. Experienced in overseeing daily operations while maintaining quality standards, with a focus on mentoring and empowering teams to reach their full potential. Committed to continuous improvement and operational excellence.
Overview
18
18
years of professional experience
Work History
Medicare Supervisor – Service Operations Project Management
Aetna
04.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency and alignment with organizational goals
- Assumed ownership of executive call study; conducted root cause problem solving leading to 7 unique projects for process enhancement. Streamlined into continuous improvement lean initiative leading 12 ACQAs.
- Spearheaded major initiative to refine key role within department positively contributing to morale and reducing attrition.
- Manage team of 8-15 using strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows.
- Effective Coaching - experience in creating and implementing coaching plans to drive employee success
- Established standard work procedures, contributing to consistent output quality and improved productivity.
- Supported project that decreased member turnaround time from 5 days to 48 hours with implementation of live call team
- Urgently researched & analyzed high level issue to avoid company-wide loss of funds.
Certified Trainer / Server
Ihop
01.2012 - 01.2016
- Cultivated relationships between newly acquired staff; including determinations regarding training or severance to ensure smooth transition from Denny's to Ihop.
Store Manager
Payless
01.2007 - 01.2010
- Improved closing store into 20% profitable in 3 months; leading to store lease re-signing
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Streamlined internal processes by implementing effective change management techniques, enhancing overall operational efficiency.
Education
Certified Associate in Project Management - CAPM
Project Management Institute
Skills
- PMBOK
- Lean Six Sigma
- Critical and Analytical Thinking
- Root Cause Problem Solving
- Change Management
- Retention Management
- Agile Methodology
- Continuous Improvement
- Time Management
- Proficient in Microsoft Office Suite
- Salesforce / Quick Base
- Avaya / SQL
- Rumba/ Med Compass
- MP/ Med Hok
Volunteer
2024-current
JH HighSteppers Dance - Treasurer
2014-2021
Santa's Little Helpers - Chief of Registrations and Security
Timeline
Medicare Supervisor – Service Operations Project Management
Aetna
04.2021 - Current
Certified Trainer / Server
Ihop
01.2012 - 01.2016
Store Manager
Payless
01.2007 - 01.2010
Certified Associate in Project Management - CAPM
Project Management Institute
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