Anita Verdell
Carrollton
Summary
Background in providing patient care within clinical environment, looking to transition into new field. Developed skills in patient communication and hands-on support. Seeking to leverage these capabilities to make meaningful impact in new professional setting.
Overview
30
30
years of professional experience
Work History
Patient Care Technician
Always Best Care Senior Services
Dallas, TX
02.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Personal Assistant to the Owner
Kennedy Davenport
Dallas, TX
11.2017 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
Receptionist Administrator
Ameritex Guard Services
Richardson, TX
07.1995 - 08.1998
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
High School Diploma -
Waco High School
Waco, TX05-1990
Skills
- Patient services
- Basic nursing care
- Patient assistance
- Reception management
- Scheduling appointments
- Guest relations
- Customer service
- Relationship building and management
- Staff management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
- Worked as a Personal Assistant to Kennedy Davenport from 2017 to Present.
- Managed high-profile clients' personal and professional schedules.
Timeline
Patient Care Technician
Always Best Care Senior Services
02.2024 - Current
Personal Assistant to the Owner
Kennedy Davenport
11.2017 - Current
Receptionist Administrator
Ameritex Guard Services
07.1995 - 08.1998
High School Diploma -
Waco High School