Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANITA WAFFORD

POWAY,CA

Summary

Dynamic healthcare professional with extensive experience as a Unit Manager at Villa Rancho Bernardo Healthcare Center, excelling in infection control and behavioral management. Proven track record in mentoring staff and enhancing patient care quality through effective conflict resolution and compliance oversight. Committed to fostering collaborative environments and driving operational excellence.

Professional leader with substantial experience in managing and developing healthcare units. Strong emphasis on team collaboration and achieving tangible results, adaptable to changing needs. Proven skills in staff supervision, operational oversight, and patient care standards. Known for reliability, strategic planning, and effective communication.

Overview

35
35
years of professional experience

Work History

UNIT MANAGER

Villa Rancho Bernardo Healthcare Center
03.2022 - Current
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
  • Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.

CASE MANAGER

VILLA LAS PALMAS
01.2022 - 03.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Office Manager

Always Best Care
11.2019 - 11.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.

QA Lead

KAMALYA HOME HEALTH
01.2021 - 05.2021
  • Mentored junior team members, fostering growth and enhancing team performance.
  • Standardized bug reporting methods for better communication between QA and development teams.
  • Implemented automation tools, increasing testing accuracy and reducing manual effort.
  • Championed the adoption of best practices in QA methodologies throughout the organization.
  • Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
  • Streamlined QA processes for improved efficiency, reducing project completion time.

HEALTH AND WELLNESS COORDINATOR

BROOKDALE CLAIMONT
05.2019 - 05.2021
  • Collected and tracked information about participation and outcomes of individual programs.
  • Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
  • Increased participation in wellness initiatives by effectively promoting and marketing available resources.
  • Organized schedules for comprehensive group fitness programs.
  • Managed health fair activities to expose customers to health and wellness businesses.
  • Built productive relationships with vendors and on-site providers.

Intake Coordinator/Scheduling Coordinator/Marketing Assistant

PARAMOUNT HOME HEALTH AND HOSPICE
11.2016 - 01.2021
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.

Education

Liberal Arts And Sciences

Bakersfield College
Bakersfield, CA

Skills

  • Expense management
  • Infection control
  • Nurse scheduling
  • Behavioral management
  • Emergency medical procedures
  • Medication monitoring
  • Documentation review

Timeline

UNIT MANAGER

Villa Rancho Bernardo Healthcare Center
03.2022 - Current

CASE MANAGER

VILLA LAS PALMAS
01.2022 - 03.2022

QA Lead

KAMALYA HOME HEALTH
01.2021 - 05.2021

Office Manager

Always Best Care
11.2019 - 11.2021

HEALTH AND WELLNESS COORDINATOR

BROOKDALE CLAIMONT
05.2019 - 05.2021

Intake Coordinator/Scheduling Coordinator/Marketing Assistant

PARAMOUNT HOME HEALTH AND HOSPICE
11.2016 - 01.2021

Liberal Arts And Sciences

Bakersfield College

Similar Profiles

CREATE PROFILE
ANITA WAFFORD