Anita White
Forney,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Ability to prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
Work History
Office Manager
Pediatricians Of North Texas
Dallas, Texas
10.2020 - Current
- Established workflow processes, monitor daily productivity and implemented modifications to improve overall performance of personnel.
- Review client and staff feedback and make appropriate business adjustments to meet needs and address concerns.
- Source vendors for medical and office supplies. as well as special project needs
- Oversee work processes and performed quality control tasks to increase revenue and reduce production times.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Maintain computer and physical filing systems.
- Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Insurance/Billing Specialist
Daniel D. Nale, M.D.,
Dallas, TX
02.2009 - 10.2020
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Collected data to complete detailed financial reports for management.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored equipment to check for proper operation.
- Responded to customer concerns and questions on daily basis.
- Promoted consistent accuracy of billing information by reconciling accounts monthly.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Generated financial statements and reports detailing accounts receivable status
- Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
Office Manager
Albert Karam, M.D.
Dallas, TX
12.2006 - 01.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Developed standard operating procedures for all administrative employees.
- Compared vendor prices and negotiated for optimal savings.
- Prepared meeting rooms and materials and recorded important information.
- Delivered performance reviews, recommending additional training or advancements.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Evaluated employee records and productivity and submitted evaluation reports.
- Developed detailed plans based on broad guidance and direction.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Insurance/Billing Specialist
Albert G. Karam, M.D.
Dallas, TX
07.2004 - 12.2006
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 30 days.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Worked effectively with medical payers such as commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Created improved filing system to maintain secure client data.
- Handled account payments and provided information regarding outstanding balances.
- Generated financial statements and reports detailing accounts receivable status
Front Desk Receptionist
Daniel D. Nale, M.D.
Dallas, TX
07.2001 - 11.2002
- Used computer programs and registration systems to schedule patients for medical appointments and procedures
- Checked patient insurance, demographic and health history to keep information current.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Assistant Office Manager
Neurology Group
Austin, TX
04.1999 - 06.2001
- Coordinated front office personnel, schedules, information preparation and distribution.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
Education
Associate of Arts - General Studies
Richland Community College
Richardson, TX05.2011
Skills
- Office management
- Documentation and control
- Policy and procedure modification
- Account Reconciliation
- Excellent multi-tasking ability
- Workflow planning
- Team Bonding
- Expense reporting
- Organizational skills
- Administrative and clerical support
- Credit and collections
- Scheduling
- Clear oral/written communication
- Multitasking and Prioritization
- Data Entry and Maintenance
- Document and Records Management
- Proficiency in Microsoft Office
Timeline
Office Manager
Pediatricians Of North Texas
10.2020 - Current
Insurance/Billing Specialist
Daniel D. Nale, M.D.,
02.2009 - 10.2020
Office Manager
Albert Karam, M.D.
12.2006 - 01.2009
Insurance/Billing Specialist
Albert G. Karam, M.D.
07.2004 - 12.2006
Front Desk Receptionist
Daniel D. Nale, M.D.
07.2001 - 11.2002
Assistant Office Manager
Neurology Group
04.1999 - 06.2001
Associate of Arts - General Studies
Richland Community College