Anita Whitney
Dickinson
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Front Desk Associate/Manager on Duty
Hampton Inn by Hilton
01.2024 - Current
- Booking guest reservations, Guest services including; but not limited to; inquires about rooms and pricing
- Sales for conference rooms and multiple group rates
- Guests billing and payments, including; processing credit cards and cash payments; balancing cash daily; shift reports daily; Local travel information; dining, and directions.
Front Desk Associate/Manager on Duty
Fairfield Inn by Marriott
11.2022 - 12.2023
- Expertise training other employees in the FOSSE program; managing registration and check-out process for guests; operating hotel switchboard; managing accounting for guest rooms; booking guest reservations; guest services including; but not limited to; inquiries regarding local travel, dining, and directions, inquiries regarding hotel services and providing other concierge type guest services; process guest bills and payments including; processing credit card and cash payments; balancing cash daily and generating accounting and daily shift reports; complete all prepay/advance deposits reservations.
Front Desk Associate
Towneplace Suites by Marriott
10.2018 - 07.2022
- Expertise training other employees in the FOSSE program; managing registration and check-out process for guests; operating hotel switchboard; managing accounting for guest rooms; booking guest reservations; guest services including, but not limited to, inquiries regarding local travel, dining, and directions, inquiries regarding hotel services and providing other concierge type guest services; process guest bills and payments including processing credit card and cash payments; balancing cash daily and generating accounting, daily shift reports.
Dispatcher/Receptionist
Keane Group
10.2017 - 09.2018
- Develop delivery routes and maintain contact with drivers throughout the day; Collaborate with management to modify daily routes to accommodate the customers; Monitor any sudden changes or road construction issues and work with drivers to establish new routes for deliveries; Apply for state and county permits to move equipment; Set up hotel and man camp accommodations for employees; Maintain status of company Vehicles throughout the day; Daily reports; Answering phone; Filing.
Front Desk Associate/Front Desk Supervisor
Towneplace Suites by Marriott
01.2016 - 09.2018
- Expertise is using and training other employees in the FOSSE program; complete weekly work schedules for front desk associates and breakfast employees; managing registration and check-out process for guests; operating hotel switchboard; managing accounting for guest rooms; booking guest reservations; guest services including, but not limited to, inquiries regarding local travel, dining, and directions, inquiries regarding hotel services and providing other concierge type guest services; process guest bills and payments including processing credit card and cash payments; balancing cash daily and generating accounting and daily shift reports; assisting with banquet and other facility reservations and questions; managing inventory for guest snacks and drinks; set-up and take down daily continental guest breakfast.
Sales Associate/Office Manager
Riddle's Jewelry
03.2014 - 04.2016
- Stocking jewelry showcases; database and inventory management; handling customer service calls; maintaining office equipment, auditing, layaways and in-house financing accounts; handling communications with corporate offices; daily bank deposits and direct customer contact sales.
Manager/Key Holder
Thrifty White Drug
05.2014 - 04.2015
- Opening and closing the store; customer service and sales through direct customer contact; pricing and stocking merchandise; operating management software; disbursing from cash accounts; daily bank deposits; conducting nightly financial audits of all tills and keeping daily cash reports.
Sales Representative/Loan Processor
Community Loans of America
04.2013 - 11.2013
- Opening and closing offices; approving and writing new and renewed loans; collecting accounts receivable; customer service; operating and maintaining all office equipment; cash collecting; daily banking deposits; conducting transactions from all banks via checks.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FLSkills
- Softwear
- Quickbooks
- Guest Relations
- Time Management
- Problem-solving skills
- Listening Skills
Timeline
Front Desk Associate/Manager on Duty
Hampton Inn by Hilton
01.2024 - Current
Front Desk Associate/Manager on Duty
Fairfield Inn by Marriott
11.2022 - 12.2023
Front Desk Associate
Towneplace Suites by Marriott
10.2018 - 07.2022
Dispatcher/Receptionist
Keane Group
10.2017 - 09.2018
Front Desk Associate/Front Desk Supervisor
Towneplace Suites by Marriott
01.2016 - 09.2018
Manager/Key Holder
Thrifty White Drug
05.2014 - 04.2015
Sales Associate/Office Manager
Riddle's Jewelry
03.2014 - 04.2016
Sales Representative/Loan Processor
Community Loans of America
04.2013 - 11.2013
High School Diploma -
Merritt Island High School