Anita Wilkes
Yellville,AR
Summary
Dynamic professional with extensive experience in management, finances and customer service. A strong commitment to continuously improve and foster programs that meet this community's needs and make a welcoming environment for all patrons. The capacity to collaborate not only with the Library Board, but also to support the staff and utilize their strong skills in making us a team.
Overview
9
9
years of professional experience
Work History
Librarian Assistant
Marion County Library
Yellville , AR
01.2025 - Current
- Utilized library database to catalog, track, and update materials
- Revised budget spreadsheets to enhance accuracy in financial tracking.
- Streamlined daily cash register reconciliations and bi-weekly deposit processes.
- Archived past 16 years of records to meet local state and county retention requirements.
- Created MSDS procedures and facilitated readiness for annual inspection.
- Revamped the volunteer program and implemented background check procedures for enhanced security.
- Completed Yearly State Audit prior to deadline
- Connected with community to recover local high school yearbooks and DVDs that underwent weeding
- Proficient in compiling monthly budget and statistic reports.
- Skilled in addressing and resolving complex issues that may arise
Customer Service Representative/Assistant Manager
Hilltop Liquor
Yellville, AR
05.2023 - 01.2025
- Completed opening procedures, ensuring register accuracy, processed the register report, and managed daily bank deposits.
- Received incoming inventory, processed payments, and recorded incoming stock. Investigated and documented supply discrepancies.
- Maintained monthly inventory reports and oversaw that products are stored and displayed correctly.
- Trained and managed new employees.
- Assisted in the development of operational strategies and led staff in completing project deadlines.
- Developed strong customer relationships to encourage repeat business, and solved client-related problems effectively.
- Processed end-of-day reports using the point-of-sale system.
Real Estate Agent
Home and Ranch Reality
Yellville, AR
09.2021 - 01.2024
- Executed administrative responsibilities that necessitated accurate financial documentation.
- Negotiated purchase agreements, contracts with buyers and sellers, and closing statements.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Established a network of contractors and local service providers for referral to clients.
- Evaluated a buyer's and seller's needs in order to find the home that suited their desires.
- Provided guidance to clients throughout the entire buying or selling process.
- Cultivated strong ties within the Marion County community.
MET Associate
Home Depot
Escondido, CA
11.2016 - 04.2020
- Assumed managerial responsibilities when required. Handling personnel and MET-related responsibilities.
- Planned commercial displays to entice and appeal to customers and meet MET-required standards.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Ensured adherence to planogram standards through careful supervision of bay services.
- Delivered exceptional service to both clients and vendors.
- Generated daily and monthly operational logs for the District Manager.
- Managed and executed computer and safety training programs on a monthly basis.
- Managed procurement of display items and replacement products.
Education
Associate of Business - Business Administration
Itawamba Community College
Fulton, MS05-1985
Skills
- Customer service
- Effective communication
- Budget management
- Staff scheduling
- Leadership skills
- Program/Activity coordination
- Strategic planning
- Local government policies
- Community involvement
Affiliations
- Boys Scouts of America - Troop 649, Activities Committee Chair and Patrol Advisor
- National Youth Leadership - San Diego Imperial Council, Youth Leadership Trainer
- American Legion - Yellville, Post 61 Adjutant
Timeline
Librarian Assistant
Marion County Library
01.2025 - Current
Customer Service Representative/Assistant Manager
Hilltop Liquor
05.2023 - 01.2025
Real Estate Agent
Home and Ranch Reality
09.2021 - 01.2024
MET Associate
Home Depot
11.2016 - 04.2020
Associate of Business - Business Administration
Itawamba Community College