Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Anita Winterbottom

Rural Ridge,Pennsylvania

Summary

Seasoned Manager with a proven track record, adept in operations management and team leadership. Spearheaded initiatives that significantly enhanced productivity and customer satisfaction. Skilled in data analysis and staff development, demonstrating a keen ability to improve service levels and streamline processes. Expert in fostering customer relationships and driving employee performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Chick-fil-A
Pittsburgh, Pennsylvania
10.2022 - 09.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Assistant Director of Dinning Services

University of Pittsburgh, Compass Group
Pittsburgh, Pennsylvania
03.2022 - 09.2022
  • Developed and maintained relationships with vendors to ensure quality products and cost savings.
  • Assisted in the development and implementation of policies, procedures, and standards for dining services operations.
  • Conducted staff meetings to ensure communication among team members regarding goals and objectives.
  • Resolved customer complaints in a timely manner while ensuring satisfaction with the resolution.
  • Performed daily inspections of all kitchen areas to maintain health code compliance.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Manager

Panera Bread
Allison Park, Pennsylvania
09.2014 - 03.2022
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.

Education

High School Diploma -

Sacred Heart High School
Vineland, NJ
05-1984

Skills

  • Team leadership
  • Data analysis
  • Shift scheduling
  • Staff development
  • Customer service
  • Operations management
  • Inventory management
  • Customer relationship management (CRM)
  • Employee onboarding
  • Clear communication
  • Performance management
  • Vendor management

Certification

  • ServeSafe , May2021 -May2026
  • Act 33 August 2022-Present

References

References available upon request.

Timeline

Manager

Chick-fil-A
10.2022 - 09.2024

Assistant Director of Dinning Services

University of Pittsburgh, Compass Group
03.2022 - 09.2022

Manager

Panera Bread
09.2014 - 03.2022

High School Diploma -

Sacred Heart High School

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Anita Winterbottom