Anita E. Webster
Buffalo,NY
Summary
Compassionate and Energetic Health Care Professional with Outstanding Cross Functional Abilities.
Dedicated, Compassionate Personal Care Aid with over 10yrs of Personal Health Care and Customer Service. Providing exceptional Patient Care in various health care settings. Including Hospitals, Nursing homes, Long Term Care Facilities and Clients Homes. Proficient in Assisting Patients with activities of daily living, collaborating with multidisciplinary teams to deliver personalized care plans. Proven ability to establish, build, and maintain excellent communications and relationships with clients and their families. Committed to identifying customer/client needs and offering effective solutions to all problems. Demonstrated ability to adapt to diverse patient needs and prioritizing tasks effectively. Dedicated to protecting patient safety and enhancing patient quality of life. Contributing to the overall client Health care satisfaction and success of the health care team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Buffalo General Hospital
Buffalo, NY
09.2023 - Current
- Collaborated with interdisciplinary health care team members to develop and implement individualized care plans customized to patient’s needs.
- Observe and conduct regular safety checks to ensure clients safety and well-being.
- Provides timely patient assistance, ensuring patients comfort and well-being.
- Assessing and promptly addressing patient emergency situations and notifying supervisors in a timely manner.
- Assists with patient mobility, transfers, and ambulation exercises.
- Assists patient with accurate medication distribution.
- Documented change in patient progress and behavior changes, and medical updates.
- Change bed linens and make bed for patients.
- Accompanied clients to medical appointments.
Personal Care Assistant
Buffalo Home Care
Buffalo, NY
02.2023 - 09.2023
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans, customized to patient's needs.
- · Maintained accurate documentation of patient’s daily progress, daily activities and medical updates.
- Provided team effort, mobility transfers for patient.
- Assisted patient with accurate medication distribution.
- Conducted hourly safety checks to ensure patient safety and well-being.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Accompanied clients to medical appointments.
- Assisted with patient's eating needs, PRN.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Bus Aide
Buffalo Board Of Education
Buffalo, NY
08.2020 - 09.2022
- Monitored student behavior on the bus, intervening when necessary to ensure a safe ride.
- Assisted students in boarding and disembarking the bus safely.
- Reported any suspicious activities observed while at stops along the route.
- Provided a safe environment for students while on board the bus.
- Assisted special needs students with their transportation needs, providing extra support as needed.
- Provided assistance to drivers in loading and unloading students from the bus.
- Participated in regular training sessions on safety protocols, customer service techniques.
- Answered questions from parents regarding routes and stops along the way.
- Cleaned interior of buses before and after routes runs.
Customer Service Associate
Walmart
Buffalo, NY
07.2019 - 08.2020
- Handled cash register operations accurately during peak times.
- Resolved customer inquiries in a timely manner.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Provided product recommendations based on customer needs.
- Answered phone calls from customers promptly and courteously.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Dietary Aide
Erie County Medical Center
Buffalo, NY
01.2017 - 08.2019
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Delivered meals to residents and patients in their rooms when requested.
- Kept records of meal service for accurate billing.
- provided assistance with meal setup, serving, and clean up as needed.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Informed supervisor about any changes in patient's dietary needs or preferences.
Education
High School Diploma -
Erie 1 BOCES
Buffalo, NY06-2005
Skills
- Compassionate Caregiving
- Team Collaboration and Communication
- Patient Safety and Fall Prevention
- Care plan implementation
- Client Transportation
- Client Transportation
- CPR Certified
- Medication Administration Certification
- Customer Service
- Data Collection
- Time Management
- Verbal communication
Certification
- First Aid and CPR Certification
- Medical Administration Certification
Timeline
Personal Care Assistant
Buffalo General Hospital
09.2023 - Current
Personal Care Assistant
Buffalo Home Care
02.2023 - 09.2023
Bus Aide
Buffalo Board Of Education
08.2020 - 09.2022
Customer Service Associate
Walmart
07.2019 - 08.2020
Dietary Aide
Erie County Medical Center
01.2017 - 08.2019
High School Diploma -
Erie 1 BOCES
- First Aid and CPR Certification
- Medical Administration Certification
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