Work Preference
Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Open To Work

Anita Francesca Greco-Morpus

Staten Island,NY

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Operations ManagerCustomer Service ManagerPersonal AssistantRetail Store ManagerProject Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Staten Island, NYJersey City, NJEdison, NJ
Open to relocation: Yes

Salary Range

$120000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offPaid sick leave401k match

Summary

Results-driven Operations Manager with expertise in inventory management, staff scheduling, and process optimization. Proven ability to enhance operational efficiency and maintain quality standards, ensuring customer satisfaction and team productivity. Exceptional customer service capabilities.

Overview

25
25
years of professional experience

Work History

Operations Manager

Pastosa Ravioli
Brooklyn, NY
08.2021 - Current
  • Implement inventory control practices to maintain stock levels, and reduce waste.
  • Streamline workflow processes to enhance efficiency in production areas.
  • Manage scheduling, training, and inventory control.
  • Resolve customer complaints in a timely manner, while ensuring customer satisfaction remains at optimal levels.
  • Manage staffing needs through recruitment, selection, onboarding, and training, as well as disciplinary action as necessary.
  • Ensure compliance with safety regulations, and maintain a safe work environment for all personnel.
  • Develop and implement operational procedures to ensure that quality standards are met.

Greco's of Brooklyn Restaurant Owner/Operator

Self Employed
Barcelona , Spain
01.2018 - 06.2021
  • Managed all front-of-house operations.
  • Trained employees on customer service standards and food safety protocols.
  • Implemented marketing strategies to increase customer engagement.
  • Resolved customer complaints to enhance the dining experience.
  • Monitored daily operations, including customer service delivery, and cash handling procedures.
  • Planned events for customers' weddings, birthdays, and graduation parties.

Operations Manager

Pastosa Ravioli
Brooklyn, NY
03.2014 - 07.2017
  • Managed daily operations in fast-paced food production environment.
  • Coordinated staff schedules to optimize workflow and coverage needs.
  • Trained new employees on operational procedures and company standards.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Managing Director

Da Greco Restaurant
Barcelona , Spain
08.2012 - 02.2013
  • Oversaw daily operations to ensure an exceptional dining experience for guests.
  • Fostered positive relationships with guests to enhance brand loyalty and satisfaction.
  • Developed rapport and instilled confidence with clients to develop credibility and earn trust.
  • Communicated well, and used strong interpersonal skills to establish positive relationships with guests and employees.

Project Manager Govt Practice Reform

Adam Smith International
London , England
07.2008 - 12.2009
  • Managed project timelines and deliverables for various international development initiatives.
  • Led stakeholder meetings to gather requirements and address project challenges effectively.
  • Maintained regular updates with clients to align expectations and deliverables effectively.
  • Developed and maintained project plans, timelines, and budgets.

Team Leader, Ministry of Education

DANIDA (Danish Aid Organzition)
Kabul , Afghanistan
11.2006 - 12.2009
  • Led team meetings to discuss project goals and timelines.
  • Monitored team performance and provided constructive feedback regularly.
  • Communicated updates to upper management regarding project progress and challenges.

Deputy Country Manager

Adam Smith International
Kabul, Afghanistan
01.2007 - 07.2008
  • Streamlined communication processes between teams for improved collaboration and outcomes.
  • Monitored changes in political context that could affect operations or programs in the country.

Consultant Economic Reform

Adam Smith International
Baghdad, Iraq
11.2005 - 11.2006
  • Analyzed data to support decision-making and strategic initiatives.
  • Maintained positive working relationships with fellow staff and Iraqi counterparts.

Advisor Financial & Fiscal Affairs

U.S. Embassy Baghdad
Baghdad , Iraq
11.2004 - 11.2005
  • Advised on diplomatic strategies and policy implementation for U.S. interests.
  • Coordinated communication between U.S. officials and local government entities.
  • Conducted briefings for embassy personnel on regional issues and initiatives.

Advisor Ministry of Finance

Department of Defense
Baghadad, Iraq
09.2003 - 05.2004
  • Worked with counterparts in Iraqi ministries to gather information for the worldwide donor conference.

1st Grade Delta Teacher

P.S 104- Department of Education
Brooklyn, NY
10.2000 - 06.2001
  • Developed engaging lesson plans to enhance student learning and participation.
  • Fostered a positive classroom environment to encourage student collaboration and respect.

Education

Master of Arts - International Politic

American University
Washington, DC
05-2003

Bachelor of Arts - Early Childhood And Elementary Education

New York University
New York
05-2000

Skills

  • Inventory management
  • Staff scheduling
  • Quality control
  • Process optimization
  • Supplier coordination
  • Customer relationship management
  • Operational efficiency
  • Team leadership
  • Problem solving
  • Effective communication
  • Employee engagement
  • Customer service
  • Performance monitoring
  • Quality assurance and control

Languages

Italian
Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Operations Manager

Pastosa Ravioli
08.2021 - Current

Greco's of Brooklyn Restaurant Owner/Operator

Self Employed
01.2018 - 06.2021

Operations Manager

Pastosa Ravioli
03.2014 - 07.2017

Managing Director

Da Greco Restaurant
08.2012 - 02.2013

Project Manager Govt Practice Reform

Adam Smith International
07.2008 - 12.2009

Deputy Country Manager

Adam Smith International
01.2007 - 07.2008

Team Leader, Ministry of Education

DANIDA (Danish Aid Organzition)
11.2006 - 12.2009

Consultant Economic Reform

Adam Smith International
11.2005 - 11.2006

Advisor Financial & Fiscal Affairs

U.S. Embassy Baghdad
11.2004 - 11.2005

Advisor Ministry of Finance

Department of Defense
09.2003 - 05.2004

1st Grade Delta Teacher

P.S 104- Department of Education
10.2000 - 06.2001

Master of Arts - International Politic

American University

Bachelor of Arts - Early Childhood And Elementary Education

New York University

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Anita Francesca Greco-Morpus