Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Anita "Jodi" Fidler

MANSFIELD

Summary

Dynamic professional with extensive experience as an Office Manager at Pro One Electric and Generator, excelling in customer engagement and administrative coordination. Proven track record in streamlining operations and enhancing client satisfaction through strong communication skills and meticulous financial management. Committed to fostering collaborative environments and achieving organizational goals.


Overview

26
26
years of professional experience

Work History

Office Manager

Pro One Electric and Generator
08.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Travel Registered Nurse

Medical Solutions
11.2019 - 08.2023
  • Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
  • Administered medications and treatment to patients and monitored responses.
  • Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
  • Safeguarded patient privacy rights through diligent compliance with HIPAA regulations during all interactions with medical records and personal information.
  • Maintained strict adherence to infection control protocols, ensuring a safe environment for patients and colleagues alike.
  • Streamlined communication among healthcare teams by providing accurate and timely updates on patient conditions.
  • Reduced medication errors through meticulous administration and documentation of medications, treatments, and IV therapies.
  • Improved patient outcomes by diligently monitoring vital signs and adjusting treatment plans accordingly.
  • Enhanced patient care by efficiently managing multiple cases in high-stress environments.

Shop Owner

Pumpkin Hollow Enterprises LLC
07.2013 - 08.2018
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.

Home Health Nurse

Tlc Home Healthcare
03.2010 - 07.2013
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
  • Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
  • Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
  • Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
  • Coordinated with other healthcare team members to support patient needs.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

Independent Nurse Contractor

State Of Ohio
09.2003 - 03.2010
  • Educated patients and families on disease management, prevention strategies, and self-care techniques.
  • Collaborated with healthcare teams to provide comprehensive, patient-centered care.
  • Maintained accurate medical records for efficient documentation of patient progress and changes in treatment plans.
  • Conducted thorough physical assessments to identify underlying health issues requiring further evaluation or intervention.
  • Advocated on behalf of clients to ensure they received access to the most appropriate healthcare resources available.
  • Assisted clients in navigating insurance coverage options and obtaining necessary authorizations for treatments as needed.
  • Coordinated with physicians to develop targeted treatment plans that addressed specific health concerns.
  • Managed complex cases involving multiple medical professionals, ensuring seamless coordination of care.
  • Built strong relationships with clients and their families to ensure ongoing communication and support.
  • Assessed patients'' needs and provided appropriate guidance, education, and resources for optimal health outcomes.

Staff Development Coordinator

Arbors Health Care Corp.
06.1999 - 09.2003
  • Facilitated open communication channels among employees, fostering a collaborative work environment conducive to growth and learning.
  • Worked with managers to identify internal talent and plan development pathways.
  • Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
  • Performed reviews of employee work performance to check for areas in need of additional training.
  • Developed and delivered new hire training programs and continuous professional development.
  • Assisted with development of effective recruitment and hiring strategies.
  • Created and managed continuous improvement classes and training programs targeted to new employees.
  • Monitored employee performance to look for areas in need of improvement.
  • Organized regular staff meetings to discuss progress, address concerns, and celebrate achievements.
  • Evaluated the effectiveness of existing staff development programs using various metrics such as productivity measures or satisfaction surveys, refining approaches when necessary.

Education

Associate of Science - Nursing

Marion General School of Nursing
Marion, OH
06-1986

Skills

  • Customer engagement
  • Administrative coordination
  • Strong organizational abilities
  • Administrative support
  • Client engagement
  • Strong communication skills in both oral and written formats
  • Administrative coordination

Interests

  • I enjoy helping others and giving back to the community, through Crossroads Church where my husband and I attend
  • DIY and Home Improvement
  • Home Interior design and staging
  • Animal lover
  • Volunteering at local animal shelters and rescue organizations
  • I am an avid antiquarian

Timeline

Office Manager

Pro One Electric and Generator
08.2023 - Current

Travel Registered Nurse

Medical Solutions
11.2019 - 08.2023

Shop Owner

Pumpkin Hollow Enterprises LLC
07.2013 - 08.2018

Home Health Nurse

Tlc Home Healthcare
03.2010 - 07.2013

Independent Nurse Contractor

State Of Ohio
09.2003 - 03.2010

Staff Development Coordinator

Arbors Health Care Corp.
06.1999 - 09.2003

Associate of Science - Nursing

Marion General School of Nursing

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