ANITA L. JACKSON-DANIELS
Cedar Park,Texas
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
28
28
years of professional experience
Work History
Licensed Realtor
Various Brokers
01.2006 - Current
- Assist clients in the purchase sale and refinancing of real estate
- Educate clients in all aspects of real estate transactions from offers to closing
- Obtain information from public records, a multiple listing service, listing exchange or from third party sources including
- Surveyors, banks, appraisers and title companies
- Disseminate and distribute information
- Write advertisements, flyers, brochures, and other promotional materials and place classified advertisements
- Type documents, prepare legal documents such as listing and sales contracts, interpret documents, and obtain personal or property information from a client or customer for document and marketing purposes
- Conduct telephone solicitation, door knocking and seminars to procure buyers, sellers, listings or appointments for listing presentations.
Home-based Customer Service Recruiter
01.2015 - 01.2015
- Self-disciplined with a strong ability to set and follow priorities without micro-supervision, and manage conflicting priorities and multiple assignments
- Collaborative attitude with ability to work effectively with a team of people on a project while maintaining accountability for one's own work
- Be a people person who possesses great attention to detail
- Excellent phone skills with a pleasant, clear telephone voice
- Use of CMS software
- Ability to communicate clearly, verbally and in writing using grammatically correct English – ability to listen-talk-write simultaneously
- Ability to proactively contact potential customer service representatives by phone, text and email daily
- Ability to use Common sense and reasoning
- Creative problem solver.
Home-based Customer Service Representative
National Telecommuting Institute
01.2008 - 01.2015
- Maintain a minimum productivity standard of 70-80 calls per hour
- Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits
- Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures
- Communicate effectively with customers
- Meet all accuracy standards and service observation (quality monitoring of calls)
- Meet established attendance/adherence standards
- Pass regularly scheduled knowledge testing.
Administrative Assistant
Kimco Staffing
01.2000 - 01.2001
- Typing, filing, answering and routing calls, maintaining records, data entry, correspondence, research, Support field sales managers and assist department Managers as needed
- Distribute mail and reports
- Process expense reports.
Training Manager
New Horizons Worldwide Inc.
01.1996 - 01.2000
- Responsible for managing and supporting and assisting 25 Applications and Technical Trainers with correspondence, presentations, expense reports, reviews and payroll increase processing, maintain employee personnel records, center licensing, travel arrangements, schedule testing appointments, conduct and attend meetings with instructors and various other departments, conduct hiring seminars, Account Executive and new Instructor training
- Purchase software for classes; maintain databases and CMS for instructor utilization and scheduling
- Create forms and charts for office usage, coordinated company events
- On call 24 hours a day
- Extensive customer service and vendor contact
- Coordinated with Operations, Sales, Customer Service, IS Dept
- And other centers to ensure quality training and customer service.
Education
Certificate - Certified Remote Sales Professional
Utah State University
Logan, UT06.2024
Master Remote Work Certification - Remote Work Certification
Utah State University
Logan, UT12.2020
Small Business & Entrepreneurship -
DeVry University
Long Beach, CA12.2009
Real Estate Principles & Test Prep -
Allied Business Schools
Gardena, CA12.2006
Microsoft Office Applications -
Adobe Graphics Certifications
Los Angeles, CA12.2001
Liberal Arts -
Los Angeles Harbor College
Wilmington, CA12.1994
Commercial Business Software -
Chaffey Community College
Rancho Cucamonga, CA12.1991
Certified Nursing Assistant II -
Lewis A.Wilson Technological
Dix Hills, NY12.1975
Skills
- MS Office
- MS Project
- Photoshop
- Pagemaker
- Illustrator
- Strong Communication Skills
- Contract Negotiation
- Continuing Education Commitment
- Property Valuation Expertise
- Real estate law understanding
- Technological proficiency
- Database Administration
- Market analysis proficiency
- Strong organizational skills
- Highly Professional
- Excellent teamwork
- Proficient in Microsoft Office
- Client-oriented
- Active California Real Estate License
- Contract Preparation
- Clean Driving Record
- House showings
- Works well independently
- MLS expert
- Real Estate Law
- Administrative Support
- Lender relations
- Client Needs Assessment
- Property Assessments
- National Association of Realtors
- Tech-Savvy
- Buyer contracts
- Comparative market analysis
- Closings Coordination
- Purchase contracts
- Open house preparations
- Client Relations
- Social Media Savvy
- MLS Data Entry and Maintenance
- Adaptability and Flexibility
- Attention to Detail
- Client Relationship Management
- Flexible Schedule
Certificates Awards Licenses
- New Horizons Worldwide Instructor of the Year
- New Horizons Circle of Excellence
- Certified Technical Trainer - The Chauncey Group
- Adobe Certified Expert - Photoshop, Illustrator, PageMaker
- BPPVE Teaching Certificate for Microcomputer Applications
- California Real Estate Salesperson
- California Insurance Salesperson
- California Unarmed Security Guard
Affiliations
- National Association of Realtors
- The Chauncey Group
Timeline
Home-based Customer Service Recruiter
01.2015 - 01.2015
Home-based Customer Service Representative
National Telecommuting Institute
01.2008 - 01.2015
Licensed Realtor
Various Brokers
01.2006 - Current
Administrative Assistant
Kimco Staffing
01.2000 - 01.2001
Training Manager
New Horizons Worldwide Inc.
01.1996 - 01.2000
Certificate - Certified Remote Sales Professional
Utah State University
Master Remote Work Certification - Remote Work Certification
Utah State University
Small Business & Entrepreneurship -
DeVry University
Real Estate Principles & Test Prep -
Allied Business Schools
Microsoft Office Applications -
Adobe Graphics Certifications
Liberal Arts -
Los Angeles Harbor College
Commercial Business Software -
Chaffey Community College
Certified Nursing Assistant II -
Lewis A.Wilson Technological
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