I have a strong background in customer service and food service dating back to 1998 when i began working at the age of 17. I do have short breaks between employment when my children were younger allowing me to be present during their school years however my children have now graduated and reached adulthood I am able to fully focus on my career.
I have a lengthy background in cash handling, team training, team leadership. I also have a current Food Handlers Card. I am personable and I am able to communicate well with customers & other team member in a way that can allievate and help prevent negative outcomes.
Work History
Team Leader
Whataburger
Tyler, Texas
07 2025 - Current
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Cafe Manager
Highway 31 Cafe
Mount Calm, Texas
05 2024 - 07 2025
Handled cash, made deposits, maintained inventory, made food orders. Also waited tables and cooked.
Key Holder
Shoe Dept. Encore
Beaumont, Texas & Tyler, Texas
07 2021 - 10 2023
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Streamlined opening and closing procedures as integral member of store staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Increased sales by providing exceptional customer service and product knowledge.
Managed store personnel by delegating tasks and supervising daily operations.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Trained and supervised new employees to apply best practices in customer service and store operations.
Enhanced store security by meticulously following all opening and closing procedures.
Coordinated with management to implement promotional strategies, driving foot traffic and sales.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Marked-down clearance items and relocated merchandise to proper store areas.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Trained newly hired sales team in upselling techniques.
Mentored new sales associates to contribute to store's positive culture.
Store Trainer
Brookshire's Grocery
Wills Point, TX
08 2018 - 08 2020
Improved store efficiency by developing and implementing comprehensive training programs for new employees.
Promoted effective communication skills with dedicated training modules focused on active listening, empathy, and clear verbal expression techniques.
Assisted in the recruitment process by interviewing potential candidates and evaluating their suitability for the role based on their performance during training exercises.
Provided hands-on assistance with daily tasks when necessary, helping reinforce learned concepts in real-time work scenarios for maximum retention.
Aligned individual training objectives with broader store goals, ensuring each team member understood their role in contributing to overall success and were equipped with the knowledge necessary to excel.
I also worked as office cashier providing assistance to front end of the store by leading shifts as well as handling cash and preparing deposits.
