Summary
Work History
Education
Skills
Timeline
Generic

Anita Michelle Holloway

Mount Calm,Tx

Summary

I have a strong background in customer service and food service dating back to 1998 when i began working at the age of 17. I do have short breaks between employment when my children were younger allowing me to be present during their school years however my children have now graduated and reached adulthood I am able to fully focus on my career.


I have a lengthy background in cash handling, team training, team leadership. I also have a current Food Handlers Card. I am personable and I am able to communicate well with customers & other team member in a way that can allievate and help prevent negative outcomes.

Work History

Team Leader

Whataburger
07 2025 - Current
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Cafe Manager

Highway 31 Cafe
05 2024 - 07 2025
  • Handled cash, made deposits, maintained inventory, made food orders. Also waited tables and cooked.

Key Holder

Shoe Dept. Encore
07 2021 - 10 2023
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Coordinated with management to implement promotional strategies, driving foot traffic and sales.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.

Store Trainer

Brookshire's Grocery
08 2018 - 08 2020
  • Improved store efficiency by developing and implementing comprehensive training programs for new employees.
  • Promoted effective communication skills with dedicated training modules focused on active listening, empathy, and clear verbal expression techniques.
  • Assisted in the recruitment process by interviewing potential candidates and evaluating their suitability for the role based on their performance during training exercises.
  • Provided hands-on assistance with daily tasks when necessary, helping reinforce learned concepts in real-time work scenarios for maximum retention.
  • Aligned individual training objectives with broader store goals, ensuring each team member understood their role in contributing to overall success and were equipped with the knowledge necessary to excel.
  • I also worked as office cashier providing assistance to front end of the store by leading shifts as well as handling cash and preparing deposits.

Education

High School Diploma -

Wills Point High School
05.2000

Skills

  • Daily workflow improvement
  • Staff education and training
  • Cash Handling
  • Safety processes and procedures
  • Complaint resolution
  • Multitasking Abilities
  • Active Listening
  • First Aid/CPR
  • Dependable and Responsible
  • Clerical Support
  • Teamwork and Collaboration
  • Teambuilding
  • Training and Development
  • Decision-Making
  • Excellent Communication
  • Data Entry
  • Organization and Time Management

Timeline

Team Leader

Whataburger
07 2025 - Current

Cafe Manager

Highway 31 Cafe
05 2024 - 07 2025

Key Holder

Shoe Dept. Encore
07 2021 - 10 2023

Store Trainer

Brookshire's Grocery
08 2018 - 08 2020

High School Diploma -

Wills Point High School

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Anita Michelle Holloway