ANITARA HENRY
New Orleans,LA
Summary
Dedicated and empathetic customer service professional with over 5 years of experience resolving customer concerns, managing inquiries, and enhancing satisfaction. Skilled in active listening, conflict resolution, and multi-channel communication. Proven ability to exceed performance metrics in fast-paced environments while maintaining a positive, solutions-focused attitude. Experienced in handling numerous projects at once, while ensuring accuracy.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist Remote
Synergy America, INC
10.2023 - 06.2025
- Improved first-call resolution rates by actively listening to customer concerns, and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Strengthened relationships with customers through empathetic communication, while maintaining professional boundaries.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Customer Service Representative
Work at Home Solutions
05.2023 - 03.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed a high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Set up appointments with interested customers according to schedule availability.
Customer Service Representative Remote
Alorica Inc.
12.2021 - 03.2023
- Managed a high volume of calls daily, maintaining composure under pressure, while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks, such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Reduced call resolution time through efficient problem-solving and communication skills.
Security Monitor
Simmons Security
05.2014 - 12.2018
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
- Monitored and authorized entrance of vehicles or people to keep property secure.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Assisted vendors and other third parties with access to restricted areas.
- Escorted and observed guests and employees, maximizing safety and protection.
Education
High School Diploma -
John McDonogh Sr. High
New Orleans, LA05-1997
Skills
- Multichannel communication (phone, email, chat)
- Multitasking and time management
- Account management and order processing
- Active listening and empathy
- CRM software
- Team collaboration
- Remote support tools
- Email management
Timeline
Customer Support Specialist Remote
Synergy America, INC
10.2023 - 06.2025
Customer Service Representative
Work at Home Solutions
05.2023 - 03.2024
Customer Service Representative Remote
Alorica Inc.
12.2021 - 03.2023
Security Monitor
Simmons Security
05.2014 - 12.2018
High School Diploma -
John McDonogh Sr. High
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