CRM
ANITARA HENRY
New Orleans,LA
Summary
Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
25
25
years of professional experience
Work History
Customer Support Specialist
Synergy America, INC
10.2023 - 01.2025
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Reservation Agent
Work at Home Solutions
05.2023 - 09.2023
- Maintained an organized filing system of all past reservations for future references.
- Maintained detailed records of reservations, cancellations, and modifications for accurate reporting and forecasting purposes.
- Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Implemented feedback from supervisors to constantly improve performance and grow professionally within the role.
Customer Service Account Agent
Alorica Inc.
12.2021 - 03.2023
- Increased customer satisfaction by addressing and resolving account inquiries in a timely manner.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Optimized workflow processes by proactively seeking feedback from peers and supervisors on potential areas of improvement.
- Delivered outstanding results in collections efforts, securing timely payments from clients while preserving long-term relationships for future business opportunities.
- Addressed each customers' needs and wants to recommend suitable product options.
Security Monitor
Simmons Security
05.2014 - 12.2018
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
- Monitored and authorized entrance of vehicles or people to keep property secure.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Assisted vendors and other third parties with access to restricted areas.
- Escorted and observed guests and employees, maximizing safety and protection.
Hospitality Specialist
Aramark
09.1999 - 04.2012
- Displayed strong leadership qualities by motivating team members to reach daily goals.
- Trained new employees on safety procedures as well as operational protocols regarding product preparation and presentation.
- Developed strong organizational skills in managing food stand inventory and supplies.
- Handled customer complaints professionally, resolving issues quickly and effectively.
- Supervised employees for guarantee adherence to company policies and procedures related to food preparation and customer service.
- Monitored stock levels regularly to ensure adequate supply of merchandise was available at all times.
- Exceptional communication skills with customers, vendors, and coworkers.
Education
High School Diploma -
John Mcdonough Senior High
New Orleans, LA05.1997
Skills
- Problem-solving
- Organization
- Observation
- CRM software
- Telephone reservations
- Call center experience
- Communicating with clients
- Reservation software
- Providing customer support
Software
Timeline
Customer Support Specialist
Synergy America, INC
10.2023 - 01.2025
Customer Service Reservation Agent
Work at Home Solutions
05.2023 - 09.2023
Customer Service Account Agent
Alorica Inc.
12.2021 - 03.2023
Security Monitor
Simmons Security
05.2014 - 12.2018
Hospitality Specialist
Aramark
09.1999 - 04.2012
High School Diploma -
John Mcdonough Senior High
Similar Profiles
ANITARA HENRYANITARA HENRY
Customer Support Specialist Remote at Synergy America, INCCustomer Support Specialist Remote at Synergy America, INC
Julyana AljuniedJulyana Aljunied
Client Relationship Manager at Synergy Financial Advisers LtdClient Relationship Manager at Synergy Financial Advisers Ltd
Jason BarnesJason Barnes
Customer Service Representative at Dynamic SynergyCustomer Service Representative at Dynamic Synergy
Rachel FarrarRachel Farrar
Senior Capitol Equipment Consultant at Beckman Coulter DiagnositcsSenior Capitol Equipment Consultant at Beckman Coulter Diagnositcs
Milton MarcelinMilton Marcelin
General Laborer at Associated TerminalsGeneral Laborer at Associated Terminals